Request Tracker (RT) system
About this service
The Request Tracker (RT) system, IST’s legacy ticketing system, is being phased out by IST. Jira Service Management | Atlassian (uwaterloo.ca) is the new IT Service Management systems supported by IST.
Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.
Who can use this service |
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How to request this service | Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net). |
Support for this service | Information for request ticket solvers Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net) for support. |
Pricing/cost | N/A |
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
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