As you are painfully aware, our Waterloo LEARN online learning management system has been unusable or unavailable since Tuesday at 3:25 p.m. You may also know that the system is hosted at a facility run by Desire2Learn (D2L).
No new news to report in the latest update. Desire2Learn is still working on the issue.
[Thu., Jan. 31, 10:45am]
The latest news indicates that other clients are also experiencing the slowness, and that specific clients (and we don't yet know if we are one of them) will have data migrated to a different storage device. Again, no new estimated time of recovery has been indicated.
The changes anticipated to be complete by 6:00PM are not complete. The revised finish time is estimated for between 10:00PM and midnight, followed by a verification process.
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Update 12:30 PM.
Revised recovery time is 6:00PM. The issue is at the Desire2Learn hosting site and they are doing everything they can to rectify the issue.
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We have heard from Desire2Learn (8:07am) and have done some testing of our own. According to D2L, they have "partially implemented" their solution.
Waterloo LEARN is extremely slow or completely unavailable. The vendor is aware (see message below) but we don't have a timeframe for when this may be resolved.
Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event in your SaaS facility may be impacting access for clients.
