Friday, November 1, 2019

Fake email: IT - Security alert

A number of people have received a fraudulent email with the subject “: IT - Security alert”, which tells them that their password has expired and they need to change it to avoid account lockout.

If you have clicked on the link and supplied login details for your account, you should change your password immediately using the WatIAM website. If you need assistance, please contact a member of AHS Computing.

Wednesday, October 23, 2019

Fake email RE: Outlook Web App

Starting the morning of October 23, 2019, a number of people have received an email which asks them to log in to a portal to synchronize their email. The emails appear to come from a “Cunningham, John (IT)” email account (admin@fanmir.com).

If you have clicked on the link and supplied login details for your account, you should change your password immediately using the WatIAM website. If you need assistance, please contact a member of AHS Computing.

Wednesday, August 21, 2019

Office 2019 installation issues

We have seen a number of cases where the update to Office 2019 removes the old Office 2016, but then fails to install the new Office 2019. If the Office programs, such as Word, Excel, PowerPoint and Outlook, no longer appear under the Windows/Start menu of your computer, follow the steps in this article to install Office 2019 or contact AHS Computing for assistance.

Tuesday, August 20, 2019

Office 365 activation for AHS

Office365 (O365) is being activated for AHS faculty, staff and graduate students on August 20, 2019. This process will link your current UWaterloo userid with an Office365 account so that you will have access to Office 365 software and services when needed/desired.

Wednesday, August 14, 2019

Power off your computers on Friday - weekend power outage

What you need to know: Turn off you computer before you leave on Friday.

What is happening? University Plant Operations is performing work that requires cutting of electrical power to AHS, BMH, LHN and LHS on Sunday, August 18 (starting at 7 a.m. and finishing by 9 p.m.)

What computing services will be affected? AHS Computing Office staff will power down servers located in AHS, BMH, LHN and LHS at the end of the work day on Friday, August 16 and will start bringing services back online Monday morning (starting at 8 a.m. Monday, August 19).

Thursday, August 8, 2019

AHS SAS service unavailable Wednesday, August 14

What is happening? The AHS SAS service will be unavailable for a period of one day while AHS Computing applies security patches and relocates the servers to the campus data centre in EC2.

Thursday, July 25, 2019

Lynda.com upgrading to LinkedIn Learning – July 29

Update (July 29): Users may be receiving LinkedIn Learning account activation emails during the content migration process. Neither platform will be accessible until after the July 29 migration is complete. Clicking on the activation link prior to migration completion will lead to an authentication error.


On Monday, July, 29, 2019, Lynda.com is upgrading to LinkedIn Learning. University of Waterloo employees and students will continue to receive free, anytime access to learning resources, now offered through an improved LinkedIn Learning interface.

Questions or concerns? Please contact a member of AHS Computing or email ahshelp@uwaterloo.ca.

Thursday, June 6, 2019

Guest wireless access now available for visitors to campus

What is happening? Guest wireless access now available for visitors to campus.

Why is this happening? Many visitors are on campus for a day or two and require access to wireless.

When is this happening? Immediately.

Tuesday, May 28, 2019

Resolved: Mailman lists unavailable

Resolved (May 27, 8:30 p.m.): Mailman services have been restored. Users who tried to send an email message using Mailman lists on Monday, May 27 between 8:00 a.m. and 8:30 p.m. will have to re-send the message.

Wednesday, May 22, 2019

Resolved: Wireless networks offline

Resolved: Wireless services have been restored as of 4:00 p.m.


What is happening? Eduroam and all other campus wireless networks are currently unavailable. IST is investigating.

Questions or concerns? Please contact a member of AHS Computing or email ahshelp@uwaterloo.ca.

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