Tuesday, March 17, 2020

VPN connection issues

The original VPN profile is potentially at capacity. When attempting to connect to the VPN, users are having their wireless connection drop. Try disconnecting from the UW-Campus Group then from the dropdown select UW-General-Campus and updating t he VPN software.

Thursday, March 12, 2020

Cisco VPN Client Installation

Cisco AnyConnect VPN client will be deployed immediately to all domain joined PC workstations. Domain joined Macs should have the software already installed through the Parallels Application Portal. You may be prompted to reboot your workstation. Please do so in a timely manner.

Thursday, March 12, 2020

Phishing email reported - March 11

A fradulent email was sent to Uwaterloo community members posing as an update about the novel coronavirus (COVID-19) from the Publich Health Agency of Canada. If you have received the email, do not click any links and do not reply.

Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

Tuesday, March 10, 2020

New SPSS connection file for AHS

IST has upgraded the servers providing remote access to SPSS for AHS courses; the old connection files will not work with the new servers. Students must download the new connection file using instructions on the AHS Computing web site:

Friday, February 28, 2020

Fake email regarding support ticket closure/escalation

A number of people have received a fraudulent email that appears to be in response to a support ticket. The link in the email goes to a fake UWaterloo login page.

If you have clicked on the link and supplied login details for your account, you should change your password immediately using the WatIAM website. If you need assistance, please contact a member of AHS Computing.

Monday, February 24, 2020

Mailman unavailable during scheduled upgrade - February 26

Mailman, the software used to manage email mailing lists, will be unavailable Wednesday, February 26 from 3:00 p.m. to 6:00 p.m. for a scheduled upgrade.

Monday, February 24, 2020

Resolved: Wireless connectivity issues

Resolved: A stale configuration profile is the cause of the remaining issues and requires user intervention to resolve.

What do users need to do? Users need to remove saved eduroam network profiles from their device in order to re-connect to the wireless network.

Monday, January 13, 2020

Fake Canada Revenue Agency email targeting UWaterloo students

A fradulent email was sent to userid@edu.uwaterloo.ca accounts some time this morning. Recipients are being asked to provide their SIN number and credit card information. If you have received the email, do not click any links and do not reply.

Wednesday, January 8, 2020

Scantron end-of-life - January 30, 2020

Effective January 30, 2020, the IST Scantron machine will no longer be available for use. Scantron appointments can be booked up to and including this date.

Akindi is the new centrally supported multiple-choice exam processing tool and its full roll out will occur over the winter 2020 term. To learn more, visit the Akindi website.

Friday, November 1, 2019

Fake email: IT - Security alert

A number of people have received a fraudulent email with the subject “: IT - Security alert”, which tells them that their password has expired and they need to change it to avoid account lockout.

If you have clicked on the link and supplied login details for your account, you should change your password immediately using the WatIAM website. If you need assistance, please contact a member of AHS Computing.

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