Wednesday, August 21, 2019

Office 2019 installation issues

We have seen a number of cases where the update to Office 2019 removes the old Office 2016, but then fails to install the new Office 2019. If the Office programs, such as Word, Excel, PowerPoint and Outlook, no longer appear under the Windows/Start menu of your computer, follow the steps in this article to install Office 2019 or contact AHS Computing for assistance.

Tuesday, August 20, 2019

Office 365 activation for AHS

Office365 (O365) is being activated for AHS faculty, staff and graduate students on August 20, 2019. This process will link your current UWaterloo userid with an Office365 account so that you will have access to Office 365 software and services when needed/desired.

Wednesday, August 14, 2019

Power off your computers on Friday - weekend power outage

What you need to know: Turn off you computer before you leave on Friday.

What is happening? University Plant Operations is performing work that requires cutting of electrical power to AHS, BMH, LHN and LHS on Sunday, August 18 (starting at 7 a.m. and finishing by 9 p.m.)

What computing services will be affected? AHS Computing Office staff will power down servers located in AHS, BMH, LHN and LHS at the end of the work day on Friday, August 16 and will start bringing services back online Monday morning (starting at 8 a.m. Monday, August 19).

Thursday, August 8, 2019

AHS SAS service unavailable Wednesday, August 14

What is happening? The AHS SAS service will be unavailable for a period of one day while AHS Computing applies security patches and relocates the servers to the campus data centre in EC2.

Thursday, July 25, 2019 upgrading to LinkedIn Learning – July 29

Update (July 29): Users may be receiving LinkedIn Learning account activation emails during the content migration process. Neither platform will be accessible until after the July 29 migration is complete. Clicking on the activation link prior to migration completion will lead to an authentication error.

On Monday, July, 29, 2019, is upgrading to LinkedIn Learning. University of Waterloo employees and students will continue to receive free, anytime access to learning resources, now offered through an improved LinkedIn Learning interface.

Questions or concerns? Please contact a member of AHS Computing or email

Thursday, June 6, 2019

Guest wireless access now available for visitors to campus

What is happening? Guest wireless access now available for visitors to campus.

Why is this happening? Many visitors are on campus for a day or two and require access to wireless.

When is this happening? Immediately.

Tuesday, May 28, 2019

Resolved: Mailman lists unavailable

Resolved (May 27, 8:30 p.m.): Mailman services have been restored. Users who tried to send an email message using Mailman lists on Monday, May 27 between 8:00 a.m. and 8:30 p.m. will have to re-send the message.

Wednesday, May 22, 2019

Resolved: Wireless networks offline

Resolved: Wireless services have been restored as of 4:00 p.m.

What is happening? Eduroam and all other campus wireless networks are currently unavailable. IST is investigating.

Questions or concerns? Please contact a member of AHS Computing or email

Wednesday, May 8, 2019

Fake "Service Termination" email hitting AHS

Starting on the evening of Tuesday, May 7, 2019, a number of people have received an email, which appears to come from a “Convocation” email account (, asking them to confirm a request to delete their account.

If you have clicked on the link and supplied login details for your account, you must change your password immediately using the WatIAM website. If you need assistance, please contact a member of AHS Computing.

Thursday, April 18, 2019

New Authentication Method for Waterloo LEARN - April 30, 2019

As of April 30, 2019, users will be asked to login to Waterloo LEARN using (e.g., as we move to a new authentication method being adopted by the University.

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