Two-Factor Authentication

An extra layer of security for your university accounts

What is two-factor authentication?

Two-factor authentication (2FA) adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from accessing your accounts, even if they know your password.

Why should you use Two-Factor Authentication?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked and as a result of this, you could potentially be locked out of your account, or you might not even know someone is accessing it.

Two-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. With two-factor authentication, if someone is trying to log in as you, you will be alerted right away [1].

Supported services

Signing up for two-factor authentication once protects your account for all supported services. The following services are currently supported by two-factor authentication, with more coming soon:

  • Office 35 Web Portal
  • Outlook Web App

Who can use two-factor authentication:

Anyone with WatIAM credentials can use two-factor authentication. This includes undergraduate students, graduate students, alumni, faculty, staff, retirees, and guests.

How does it work?

Once you’ve opted in to two-factor authentication, login in to supported services is as simple as accepting the notification on your phone, or entering a PIN from a text message or phone call. It’s as easy as 1-2-3:

Black and white computer icon with the number one in the centreBlack and white phone icon with key that has the numer two in the centreBlack and white check mark icon with the number three in the centre

1. Enter your password

2. Use your password to verify your identity

3. You're securely logged on


Am I required to have a Two-Factor Authentication account?

Two-factor authentication is currently optional for everyone. However, in the future, it may be required in order to use some systems. 

How do I enroll for two-factor authentication?

It takes less than five minutes to set up an account for two-factor authentication. You can enroll for two-factor authentication from following the instructions as shown in the Two-factor authentication enrollment video (with DUO) or from following the instructions under the Enrollment Guide.

Support for two-factor authentication

If you’re looking for additional information about two-factor authentication, you can visit Duo’s knowledge base Guide to Two-Factor Authentication.

If you are have any questions or concerns regarding two-factor authentication, please contact the IST Service desks, or the Arts Computing Office Help, or extension 33190. 


[1] “Two-Factor Authentication | Information Systems & Technology.” Campus Wellness, 12 Apr. 2018,