Arts Computing Office home

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

ACO offices are in the Psychology-Anthropology-Sociology building (PAS).

Need computing help?

Visit the ACO Help Desk in PAS 1077
Hours: Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre Library Service Desk
Hours
Mon-Fri: 8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 31764

Email
dcithelpdesk@uwaterloo.ca

Visit the Dana Porter Library Service Desk
Hours:
Mon-Fri:8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 38961
Email:
dptechhelp@uwaterloo.ca

General administrative questions?

ACO administrative extension is x 84542

  1. Sep. 19, 2017Students Accounts Compromised-September 19

    What is happening?

    Over this past weekend, several hundred students email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so. 

    What is the impact?

    Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as nexus accounts, Quest, LEARN and WaterlooWorks are also affected.

  2. Aug. 31, 2017RESOLVED: Microsoft Office 365 unavailable August 31

    RESOLVED: The issue with Microsoft Office 365 has been resolved. IST determined the problem was caused by an external ISP. All Office 365 applications should now be available. 

    Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.


    What is happening? Microsoft Office 365 is currently unavailable. IST is currently investigating and have contacted Microsoft. Additional information will be shared when available.

  3. Aug. 30, 2017[Faccus] SharePoint maintenance – August 30

    What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

    When is this happening? Wednesday, August 30 from 10:00 p.m. to 2:00 a.m. on Thursday, August 31.

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions. 

ACO Newsletter