Arts Computing Office home

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

ACO offices are in the Psychology-Anthropology-Sociology building (PAS).

Need computing help?

Visit the ACO Help Desk in PAS 1077
Hours: Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre Library Service Desk
Hours
Mon-Fri: 8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 31764

Email
dcithelpdesk@uwaterloo.ca

Visit the Dana Porter Library Service Desk
Hours:
Mon-Fri:8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 38961
Email:
dptechhelp@uwaterloo.ca

General administrative questions?

ACO administrative extension is x 84542

  1. Feb. 20, 2018[Isthd] Sendit maintenance – February 21

    What is happening?

    The SSL certificate on Sendit will be renewed.

    When is this happening?

    Wednesday, February 21 from 9:00 to 10:00 p.m.

    What is the impact?

    Users may be prompted to re-authenticate and restart uploads and downloads throughout the maintenance window.

    Questions or concerns?

    Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

  2. Feb. 14, 2018[Isthd] Quest unavailable February 16-22 for scheduled upgrade

    What is happening? 

    PeopleSoft Campus Solutions, the foundational software for Quest, will be upgraded to the most recent, supported release.

    When is this happening? 

    Starting Friday, February 16 at 4:30 p.m. until Thursday, February 22 at 8:00 a.m. (EST).

    What is the impact? 

    The Quest system will be down and unavailable to clients during this upgrade window. Following the upgrade, clients will notice a new service login page.

  3. Jan. 26, 2018Service alert - Delay in emails - January 26

    What is happening?

    Delay in some email (all uwaterloo.ca based)

    When is this happening?

    Date: 2018-01-26

    Start Time: 09:00

    End Time:  unknown      

    Comment: 

    Email seems delayed for some users.  Investigation in progress.

    Questions or Concerns?

    Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions. 

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