News archive - 2013

Thursday, December 19, 2013

Nexus files and university systems temporarily unavailable December 27

Information & Systems Technology (IST)'s NetApp servers will be temporarily taken offline December 27, 2013 from 9:00AM-9:00PM for maintenance.  Files held in the following Nexus locations will be inaccessible:

  • Department drives (filed)
  • Psychology department N drive (fileu)
  • Undergraduate student drives (files)

Several University of Waterloo systems including Quest, JobMine, myHRinfo, and the LEARN ePortfolio will also be affected during this time.

Monday, December 9, 2013

Network problems in HH 2xx area

A network device on the second floor of Hagey Hall (original building) failed around 11 pm on Friday December 6, 2013. INformation Systems & Technology (IST) staff restored full connectivity to affected areas by 10:15 am Monday December 9.

Friday, November 29, 2013

Limited support Tuesday December 3

On Tuesday, December 3, most Arts Computing Office (ACO) staff will be attending the WatITis technical conference on campus in the QNC building. Support will be available through the ACO Help Desk in PAS 1077 from 9:00 to 16:30 (email: acohelp, x33194).

Wednesday, November 13, 2013

Waterloo LEARN emails marked as spam

Information Systems & Technology (IST) has noticed that emails sent through and generated by LEARN may be flagged as spam by receiving servers or clients. Please scan incoming emails marked as spam to determine whether they are legitimate emails from Waterloo LEARN. These emails may be routed directlyto your Spam or Junk folders, so please be sure to check these folders in the upcoming days. IST is working with Desire2Learn to resolve the issue.

Wednesday, October 9, 2013

Connect credential changes and issues

Several Connect email accounts were compromised earlier this week.  In response to this issue, Information Systems & Technology (IST) has temporarily removed support for Active Directory Server (ADS) credentials in Connect.  This change may cause issues when using a Connect email account with a browser, MacMail, Outlook, and Thunderbird.

If users are experiencing password prompts while connecting to the Connect Exchange server, they should try the following solutions:

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