News archive - December 2015

Wednesday, December 23, 2015

IT support over the holidays

The university will be closed at the end of day December 23, 2015, reopening on January 4, 2016.

During the holidays, if you notice an outage of the campus network or any major computing facility, you can leave a voice message at 519-888-4357 or submit a request online.

Monday, December 21, 2015

ACO staff availability from Dec 21-23

From December 21 to December 23, ACO staff may be less available than usual to provide in-person assistance due to limited staff availability. Please email or call your departmental support contact or acohelp@uwaterloo.ca for assistance.

Monday, December 21, 2015

Quest availability over Christmas

Quest will be available during the entirety of the holiday break with the exception of Tuesday, December 29 from 9:00 a.m. until 3:00 p.m. EST.

Quest support will be unavailable beginning 4:30 p.m. December 23, to January 4 (inclusive). Issues that require support will be addressed beginning January 4 after 8:30 a.m.

Monday, December 14, 2015

Skype for Business update

A Microsoft Office 2013 patch has disabled the automatic startup feature for the Skype for Business client.  If you use Skype for Business and have not been automatically logged into the client, please complete the following steps:

Monday, December 14, 2015

Netapp storage maintenance Dec 29

On Tuesday, December 29 from 9:00 a.m. to 2:00 p.m. Netapp storage will undergo maintenance, causing some 5 minute service interruptions during this time. This maintenance affects all clients (including faculty, staff, and students) using their N: drive, R: drive, roaming profiles, and Enterprise systems (Quest, JobMine, myHRinfo).

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