News archive - 2016

Friday, December 23, 2016

IT support over the holidays

The university will be closed at the end of day December 23, 2016, reopening on January 3, 2016.

During the holidays, if you notice an outage of the campus network or any major computing facility, you can leave a voice message at 519-888-4357 or submit a request online.

Monday, December 19, 2016

Watarts server upgrade December 20

What is happening? The Linux server Watarts will be unavailable from 8:00am until 10:00am, Tuesday, Dec 20th in order to upgrade the operating system.

Why is this happening? The current operating system will reach “End of Life” in April 2017.

When is this happening? Tuesday morning, December 20th, from 7:30am until 9:30am.

What is the impact to users? Only those users who have accounts on the server will be affected.

Monday, December 19, 2016

Help Desk closed December 17 - Jan 2

The ACO Help Desk (PAS 1077) is closed for the remainder of the fall term. In person support is available from Arts Computing staff and from IST Service Desks during the week of December 19-23.

Email to acohelp@uwaterloo.ca and telephone calls will be answered as staff are available.

Thursday, December 15, 2016

SharePoint - Maintenance - SharePoint updates

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. The SQL instance also needs to be rebooted.

When is this happening? Thursday, December 22 between 10 p.m. to 2 a.m. on December 23.

Thursday, December 15, 2016

Artsweb server upgrade December 19

What is happening? The Linux server Artsweb will be unavailable from 8:00am until 10:00am, Monday, Dec 19th in order to upgrade the operating system.

Why is this happening? The current operating system will reach “End of Life” in April 2017.

When is this happening? Monday morning, December 19th, from 8:00am until 10:00am.

What is the impact to users? Only those users who have accounts on the server will be affected.

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Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.