News archive - April 2017

Thursday, April 27, 2017

Email Security Alert

What is happening? The University is currently being targeted by a malware campaign. If you receive an email with the subject line “Contract Documents” from email address “a.s.zarabadi@gmail.com” with a PDF attachment, please do not open the attachment and delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

When is this happening? Began around 12:30 p.m. today and is currently ongoing.

Thursday, April 20, 2017

Maintenance on Wireless Network

What is happening? Maintenance work is being performed on the wireless network. 

When is this happening? Tuesday, April 25 from 7:00 to 8:00 a.m.

What is the impact? Access points may reboot multiple times during the maintenance window. 

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190. 

Monday, April 17, 2017

SMBv1 disabled on Windows file servers

The old, out of date SMBv1 protocol was disabled on ACO-managed file servers on April 15.

If you experience problems mapping drives or printers, please contact acohelp@uwaterloo.ca or your department support contact for assistance.

Wednesday, April 5, 2017

Telephone maintenance- MKV VOIP migration

What is happening? The Academic Services VOIP network in MKV will be moved to a different device. There will be a short outage for VOIP phones while the work is performed. 

When is this happening? Thursday, April 6 from 7:00 to 7:30 a.m. 

What is the impact? Any phone calls in progress during the time frame will be disconnected. 

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190. 

Tuesday, April 4, 2017

Switchboard System Upgrade- April 4

What is happening? Outdated switchboard hardware is being replaced with a software solution.

When is this happening? Tuesday, April 4 at 8:00 a.m.

What is the impact? Switchboard services may be slower than expected as operators adjust to the new process. No other impact is expected.

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca, or ext 33190.

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