News archive - May 2017

Monday, May 29, 2017

Arts Lecture Hall (AL) Renovations – May 29

What is happening?  Arts Lecture Hall (AL) will be closed for renovations until August. Because of this, the AL NUCs located in the lobby of AL will also not be available until August. 

When is this happening? May 29th until August.

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.

Wednesday, May 24, 2017

Email to acohelp delayed April 26 - May 23

On May 23, ACO staff learned that some messages to our support email address acohelp@uwaterloo.ca had been misdirected since April 26. We are in the process of recovering messages and will respond over the next day or two.

We apologize for the delay. The acohelp@uwaterloo.ca email address is working normally again and we will respond to new messages as they arrive.

Tuesday, May 23, 2017

Widespread network problems May 23, 10:25 am

At approximately 10:25 AM, multiple buildings on campus experienced unexpected reboots of network switches.

Affected buildings include (at a minimum): ML, PAS, AL, NH, SCH, DWE, CPH, DC, E2, E3, EIT, RCH, EV1, EV2, HH, B1, LIB, MHR, PHY.

At of 11 AM, most devices have come back online, but the network in parts of HH is still without power.

Plant operations has confirmed a power issue and is investigating.

Monday, May 22, 2017

SharePoint maintenance – May 23

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services. The SQL instance also needs to be rebooted.

When is this happening? Tuesday, May 23 from 10:00 p.m. to 2:00 a.m. on Wednesday, May 24.

Tuesday, May 16, 2017

WCMS People search results unavailable – May 16

What is happening?  As a result of a recent upgrade of the Google Search Appliance (GSA) the search function on WCMS sites no longer returns people search results. IST is aware of this and are working to re-implement the capability to search for people.

When is this happening? Began on Tuesday, May 16 and is ongoing.

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.

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