News archive - August 2017

Thursday, August 31, 2017

RESOLVED: Microsoft Office 365 unavailable August 31

RESOLVED: The issue with Microsoft Office 365 has been resolved. IST determined the problem was caused by an external ISP. All Office 365 applications should now be available. 

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.


What is happening? Microsoft Office 365 is currently unavailable. IST is currently investigating and have contacted Microsoft. Additional information will be shared when available.

Wednesday, August 30, 2017

[Faccus] SharePoint maintenance – August 30

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, August 30 from 10:00 p.m. to 2:00 a.m. on Thursday, August 31.

Saturday, August 19, 2017

[Faccus] NetApp storage maintenance – August 19

What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a file* share.

When is this happening? Saturday, August 19 between 8:30 a.m. and 2:30 p.m.

What is the impact? During the maintenance window there will be several 1-5 minute interruptions in service. This work will affect all clients (faculty, staff and students) using a file* share, including:

  1. 2019 (33)
    1. November (2)
    2. October (2)
    3. September (5)
    4. August (5)
    5. July (3)
    6. June (1)
    7. May (2)
    8. April (6)
    9. March (2)
    10. February (3)
    11. January (2)
  2. 2018 (49)
    1. December (1)
    2. November (4)
    3. October (3)
    4. September (4)
    5. August (1)
    6. July (6)
    7. June (10)
    8. May (4)
    9. April (5)
    10. March (4)
    11. February (3)
    12. January (4)
  3. 2017 (62)
    1. December (2)
    2. November (7)
    3. October (11)
    4. September (2)
    5. August (3)
    6. July (3)
    7. June (6)
    8. May (9)
    9. April (5)
    10. March (3)
    11. February (5)
    12. January (6)
  4. 2016 (77)
  5. 2015 (45)
  6. 2014 (27)
  7. 2013 (12)

Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.