News archive - October 2017

Friday, October 27, 2017

[Isthd] Skype for Business for faculty and staff – November 1

What is happening?

On November 1, IST will be provisioning all remaining faculty accounts to enable the enterprise communications software, Skype for Business (S4B). Skype for Business is an enterprise unified communications tool, installed on your workstation as part of the Microsoft Office suite, that provides services such as instant messaging, presence, online collaboration, desktop sharing, and voice and video communication. S4B integrates with Microsoft Office and Exchange email and calendar.  

Important information:

Wednesday, October 25, 2017

[Isthd] SharePoint maintenance – October 26

What is happening? 

As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is it happening? 

Thursday, October 26 from 10:00 p.m. to 2:00 a.m. on Friday, October 27.

What is the impact to SharePoint users?

SharePoint services will be briefly interrupted during the updates as servers are rebooted after the updates are applied. In some instances, users may be prompted to re-authenticate.

Tuesday, October 17, 2017

[Isthd] Wireless firmware updates – October 18

What is happening? 

Firmware updates will be performed on the wireless controllers to apply critical bug fix patches.

When is this happening?

Wednesday, October 18 from 7:00 to 8:00 a.m.

What is the impact?

Wireless clients will experience an interruption to network services while the controllers reboot.

Questions or concerns

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Monday, October 16, 2017

[Isthd] Microsoft Exchange maintenance – October 25

What is happening? 

The SSL certificate for Microsoft Exchange services (Connect) will be replaced.

When is it happening? 

Wednesday, October 25 from 8:00 to 8:15 a.m.

What is the impact?

It may be necessary to re-authenticate if you are using the Outlook Web App during the maintenance period.

Questions or concerns

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Monday, October 16, 2017

[Faccus] Email security alert – October 16

What is happening? 

The IST security team has been made aware of a phishing attempt purportedly coming from individuals internal and external to the University of Waterloo.  If you receive an email with the subject line “You Have {1} New Important Message” please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

When is this happening?

Users began reporting these emails at 9:30 a.m.

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