News archive - May 2018

Wednesday, May 16, 2018

[Isthd] New website: Two-factor authentication

A message from Information Systems & Technology (IST)

IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.

Wednesday, May 9, 2018

[Faccus] RESOLVED: Lynda.com currently unavailable

What is happening?

An issue is preventing users from accessing Lynda.com. After attempting to log in, users are returned with a “Permission denied” message indicating they authenticated, but do not have access to the resource.  

IST is investigating. Thank you for your patience.

Questions or concerns?

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Thursday, May 3, 2018

SharePoint upgrade – May 26

What is being done?

SharePoint is being upgraded from SharePoint 2013 to the new version, SharePoint 2016. 

Why is it being done?

This is part of the normal IST upgrade and maintenance process. This upgrade will provide newer features and options available in SharePoint 2016 Server (Enterprise).

When is it being done?

Saturday, May 26 between 7:00 a.m. and 11:59 p.m. 

Note:

If it is necessary to back-out of the changes, SharePoint may be unavailable longer than the above window while a restore is done.

Wednesday, May 2, 2018

Email delivery issues – April 27 and 28

What is happening?

During the below timeframe there were issues that affected email delivery to @uwaterloo.ca accounts, or through @uwaterloo.ca. Examples include:

  • Automated systems on campus sending to students (@edu.uwaterloo.ca)
  • Campus people sending email off campus (through mailservices)
  • Campus people sending email to other campus people (but not both on connect)

When is it happening?

 Friday, April 27 at 3:45 p.m. until 2:45 p.m. on Saturday, April 28.

What was the impact?

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