News archive - July 2018

Tuesday, July 31, 2018

WCMS during the MC power shutdown – August 17-31

What is happening? 

There is a planned power outage in the Math & Computer (MC) building, which will affect the WCMS.

What is the impact?

During the outage, some parts of the WCMS will be operating at reduced capacity, and some non-production servers will be unavailable. Additional considerations must be taken into account.

Thursday, July 26, 2018

Important reminder: Request Tracker (RT) and confidential data

Important reminder:

Highly restricted information should never appear in the RT system, and restricted information should never appear in an RT queue lacking very specific access controls. See University Policy 46 - Information Management for details about what information may be considered to be Restricted or Highly Restricted.

What should I do if I notice confidential data in RT?

Wednesday, July 25, 2018

REMINDER: Sendit server migration and outage – July 26

What is happening?

Due to the upcoming MC power shutdown, IST will be migrating the Sendit Server to the EC2 datacentre.

When is this happening?

Thursday, July 26 from 8:00 to 10:00 a.m.

What is the impact?

During the migration window, the Sendit service will be unavailable for all users.

Questions or concerns? 

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Thursday, July 19, 2018

WCMS production sites reduced capacity test – July 24

What is happening?

In preparation for the planned power outage in the Math & Computer (MC) building, IST will be testing operational WCMS production sites at a reduced capacity.

When is this happening?

Tuesday, July 24, 2018.

What is the impact?

Thursday, July 19, 2018

PocketNexus is down-July 19

What is happening?

PocketNexus is currently down. Users that try to use the program will get an error saying: “Error: Access violation at address 00E2CACC in module ‘pocketnexus.exe’. Read of address 00000000 doing getserverdata” and “Network error: Error sending data: (12002) The operation timed out”.

When is it happening?

July 18 and this will continue until the server is done being rebuilt from backups. However, it should start working in a day or so after.

Why is it happening?

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