News archive - 2020

Wednesday, October 28, 2020

Implementation of mandatory two-factor authentication (2FA) postponed until November 17

  • Implementation of mandatory two-factor authentication postponed until November 17
  • You are strongly encouraged to enrol now due to a significant increase in phishing activity
  • If you do not enrol your device with Duo Security by November 17, you will not be able to access 2FA supported systems
  • The Duo Mobile App is the most secure and convenient 2FA option
     

2FA token shipment delay causes implementation date to be postponed

Monday, October 26, 2020

Change to Connect Outbound Email Route - November 2

What is happening? The route for outbound CONNECT/O365 email will be changing from Proofpoint to go through Cisco Email Security servers.

 

When is this happening? The work will take place on Monday, November 2 at 8:00 a.m.

 

What is the impact to CONNECT/O365 email users? Users should not see any impact or delay to outbound email. The only change at this point will be the IP address that the email appears to be coming from.

  

Wednesday, October 21, 2020

Action may be required: Revised VPN requirements for IST managed machines at home

What is happening? In preparation for the SCCM server upgrade and Windows 10 2004 deployments we are asking clients that are using IST managed Windows machines at home for working remotely to:

  • Connect to the VPN for 3+hours per day (for days that you are working) until December 23, 2020
  • Restart your computer at least once a week


Why is this happening?

Tuesday, October 6, 2020

Emails not being marked as read

What is happening? Users may notice that emails read on a mobile device are not being marked as read on Outlook desktop. Microsoft is aware and investigating the issue. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357

Wednesday, September 30, 2020

Adobe Creative Cloud (CC) License Updates

Given Arts has a significant number of courses that either require or recommend the use of Adobe applications, we had to look for better price points, a term option for those students (all UW students) and to a lesser degree staff and faculty. Just as important, we were informed by Adobe that Shared device licenses were not to be used through an RDP session.

 

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