News archive - 2020

Wednesday, December 16, 2020

Supporting the Arts community during the pandemic

As people moved to working remotley, the use of technology has become necessary. Many people have to download various programs and applications to assist them while working remotely, which may not come easy for some. That’s where Arts Computing Office (ACO) steps in. We have been working with the Arts community at Waterloo by providing technical support, creating installation user guides, loaning laptops, and more!

Friday, November 27, 2020

Removal of legacy web systems (info.uwaterloo.ca and strobe.uwaterloo.ca) - December 1

What is happening? The legacy web systems info.uwaterloo.ca and strobe.uwaterloo.ca will be removed from service. It is expected all users have migrated content to newer systems.

When is this happening? Tuesday, December 1 at 10:00 a.m.

What is the impact? Users will no longer be able to access info.uwaterloo.ca and strobe.uwaterloo.ca after the above maintenance date. 

Thursday, November 26, 2020

IST Service Desk request forms moving to Jira Service Management - November 30

What is happening? Requests submitted using the request forms below will be managed by Jira Service Management (formerly known as Jira Service Desk) instead of RT:

Tuesday, November 3, 2020

Phishing scam reported - November 3

What is happening? The email below was sent to University of Waterloo members this morning. If you have received this email, do not click any links and do not reply.

 

Wednesday, October 28, 2020

Implementation of mandatory two-factor authentication (2FA) postponed until November 17

  • Implementation of mandatory two-factor authentication postponed until November 17
  • You are strongly encouraged to enrol now due to a significant increase in phishing activity
  • If you do not enrol your device with Duo Security by November 17, you will not be able to access 2FA supported systems
  • The Duo Mobile App is the most secure and convenient 2FA option
     

2FA token shipment delay causes implementation date to be postponed

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.