News archive - 2020

Tuesday, July 21, 2020

Update: Issue logging in to WatIAM - July 21

Update: The configuration of the WatIAM servers became corrupted yesterday afternoon when the servers exhausted the available number of file descriptors. IST is working on restoring from backups.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext.
Tuesday, July 21, 2020

Issue logging in to WatIAM - July 21

What is happening? An issue is preventing users from logging in to WatIAM. IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357

Wednesday, July 15, 2020

University of Waterloo being targeted by spear phishing attempt

What is happening?

Members of the University are being targeted by a spear phishing attempt. The email is sent from a seemingly valid UW email address, box @ uwaterloo.ca, and contains an invitation to work on "FY20 Audit- PBC files" via software named Box. This is not a legitimate invitation and is not associated with the University or Finance, and has been confirmed as a phishing attempt.

What do I do if I receive(d) this email?

Tuesday, July 14, 2020

[Sccm-managers] [revised date] Adobe Acrobat DC 2015 end-of-life - removal – July 14

What is happening? Adobe Acrobat Pro DC 2015 will be removed from all IST managed computers in Academic Support departments.

When is this happening? July 14 at 11:00 p.m.

Why is this happening?

  • Adobe will not be providing any product or security updates for Adobe Acrobat Pro DC version 2015 as of July 7, 2020
  • Adobe Acrobat Pro is considered a high risk software application with security vulnerabilities 

Thursday, July 2, 2020

[Isthd] Overleaf authentication change - July 6

What is happening? Overleaf, the LaTeX-powered cloud service for document collaboration, will be moving to Active Directory Federation Service (ADFS) authentication.

When is this happening? Monday July 6. 

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