News for Faculty

Thursday, March 12, 2020

[Isthd] Phishing email reported - March 11

If you received an email similar to the following, do not click on any links and do not reply.

Subject: IMPORTANT: Coronavirus (COVID-19) # 18256 

Dear Parents and Guardians,

We are writing to provide you with another update from Public Health Agency of Canada with regards to the novel coronavirus (COVID-19).

Letter from Medical Officer of Health:

[link]

Thank you.

Tuesday, March 3, 2020

Office 2016/Office365 Install Issues

What is happening? The Arts Computing Office noticed that there was a competing Office 2016 required install that was competing with the Office365 required install. The Office 2016 deployment has been cancelled though some machines may have had it run and remove Office365. Ultimately causing users unable to access Office365 applications.

In the meantime, we suggest accessing Office365 online through portal.office.com and logging in via your @uwaterloo.ca account.

Monday, February 24, 2020

[Faccus] Reminder: Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

 

Wednesday, February 12, 2020

[Isthd] Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30.

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

 

Tuesday, February 11, 2020

[Faccus] Resolved: Workday login issue - February 11

What is happening? Users may be experiencing issues logging into Workday. The vendor is investigating. Further communication will be sent out once the issue is resolved.

Update:

Resolved: Service has been restored, users should be able to login to Workday again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.