News for Staff

Monday, January 18, 2021

[Isthd] Launching new email threat protection tool - January 25

What is happening? As part of the Email Improvement project, the University is transitioning to a new email security vendor, Cisco, to replace the current email threat protection tool, Proofpoint, with Cisco's Email Security (CES) solution.  
 
Tuesday, January 5, 2021

[Faccus] Breakout Rooms now available in Microsoft Teams!

What is happening? Breakout Rooms are now available in Microsoft Teams.
Monday, January 4, 2021

[Faccus] Issues with receiving Duo 2FA calls for Bell and Virgin users

What is happening? Bell and Virgin mobile users may be experiencing issues with receiving Duo 2FA authentication phone calls. IST is working with the vendor to resolve the issue and more information will be shared when available.

What do users need to do? Users can accept Duo 2FA prompts using the alternative methods below:

Wednesday, December 16, 2020

Supporting the Arts community during the pandemic

As people moved to working remotley, the use of technology has become necessary. Many people have to download various programs and applications to assist them while working remotely, which may not come easy for some. That’s where Arts Computing Office (ACO) steps in. We have been working with the Arts community at Waterloo by providing technical support, creating installation user guides, loaning laptops, and more!

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.