News for Staff

Thursday, July 2, 2020

[Isthd] Overleaf authentication change - July 6

What is happening? Overleaf, the LaTeX-powered cloud service for document collaboration, will be moving to Active Directory Federation Service (ADFS) authentication.

When is this happening? Monday July 6. 

Wednesday, June 24, 2020

[Isthd] Proposed campus telephony service and pricing change - May 1, 2021

What is happening? Information Systems & Technology (IST) is proposing migrating traditional campus telephone desksets to the Skype for Business (S4B) softphone client and eliminating telephone rental charges effective May 1, 2021. Such a change will require campus consultation and a review of financial implications. 

What does this mean for me? Most users would move from a traditional deskset to a S4B softphone, which would allow users to make and receive voice or video calls on an internet-connected device (e.g. desktop, laptop, smartphone, or tablet), from anywhere.

  • A USB headset is recommended to improve the audio quality.
  • Departments would be responsible for purchasing headsets, cameras, or other peripherals as needed. Recommended headsets are available for purchase from Print + Retail Solutions.
Monday, June 15, 2020

Password recovery emails now required for WatIAM - June 15

What is happening? As part of a project to improve identity assurance processes for work primarily completed by the Centre and Information Systems & Technology (IST) Service Desks (e.g. password resets), students and employees will be asked to enter a password recovery email address in WatIAM.

Wednesday, June 10, 2020

[Isthd] Mandatory two-factor authentication (2FA) for campus systems - November 1

What is happening? Last year, IST introduced optional two-factor authentication (2FA) for many of our campus enterprise systems and over 40,000 University of Waterloo accounts are now protected by 2FA. The next step of this implementation is to make 2FA mandatory for the following systems, effective November 1, 2020:

  • Campus virtual private network (VPN)
  • Office 365 (including email)
  • Quest, Workday, Unit4, Concur
  • LEARN

When is this happening? November 1, 2020.

Wednesday, June 3, 2020

[Isthd] Reminder: Duo two-factor authentication maintenance - June 4

What is happening? The Duo two-factor authentication service will be moved behind a load balancer.

When is this happening? Thursday, June 4 from 9:00 - 11:00 a.m.

Update: The Duo maintenance window has been extended to 1:00 p.m.

What is the impact? During this maintenance window, users will be unable to enrol in 2FA and/or access the device management portal. Individuals already enrolled in the Duo 2FA service will be able to continue using it as normal.

  1. 2020 (28)
    1. July (1)
    2. June (8)
    3. May (4)
    4. April (3)
    5. March (3)
    6. February (5)
    7. January (4)
  2. 2019 (35)
    1. December (2)
    2. November (2)
    3. October (2)
    4. September (5)
    5. August (5)
    6. July (3)
    7. June (1)
    8. May (2)
    9. April (6)
    10. March (2)
    11. February (3)
    12. January (2)
  3. 2018 (49)
    1. December (1)
    2. November (4)
    3. October (3)
    4. September (4)
    5. August (1)
    6. July (6)
    7. June (10)
    8. May (4)
    9. April (5)
    10. March (4)
    11. February (3)
    12. January (4)
  4. 2017 (62)
  5. 2016 (77)
  6. 2015 (45)
  7. 2014 (27)
  8. 2013 (12)

Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.