News for Staff

Tuesday, April 5, 2022

MATLAB access for faculty, researchers, students, and staff

What is happening?

The expanded MATLAB campus license will continue as a site license, on an ongoing basis.

Who can use MATLAB?

  • Enrolled students
  • Employees (faculty, staff, researchers)

How can MATLAB be used?

  • Software administration, teaching, and non-commercial academic research
  • Data center use

How can I get access to MATLAB?

Thursday, March 31, 2022

Adobe Acrobat Pro DC 2017 End-of-life Removal

What is happening?

Adobe Acrobat Pro DC 2017 will be removed from all IST managed computers in Academic Support departments.

When is this happening?

Monday, June 6th, at 8:00 a.m.

Why is this happening?

Tuesday, March 29, 2022

Alibaba VPN update

What is happening?

As a result of the COVID-19 pandemic, the University of Waterloo worked with Chinese network provider, Alibaba, to set up a virtual private network (VPN) to improve access to online learning resources for students studying in China. IST has observed use of this service has declined during the transition back to in-person teaching and learning. As a result, the service will be discontinued.

When is this happening?

This service will be discontinued on June 1.

Questions or concerns?

Tuesday, February 15, 2022

Service interruption notice

What is happening?

Scheduled work requiring an electrical power shutdown at ML (05)

When is this happening?

7:45am, Tuesday, February 22nd

Where is this happening?

ML (05)

How does this affect the UW community?

At approximately 7:45 AM, ML (05) will experience loss of power for approximately 8 hours (7:45 AM to 3:45 PM)

Who to contact for more information?

Jürgen von Rosen
jvrosen@uwaterloo.ca
519-574-1294

Friday, February 11, 2022

Network update

What is happening?

In order to support the high volume of devices on campus, IST will be performing maintenance that requires a renewal of the eduroam SSL certificate

When is this happening?

Monday, February 14th - 7:00AM to 7:30AM

How does this affect the UW community?

  1. 2022 (15)
    1. May (3)
    2. April (5)
    3. March (2)
    4. February (3)
    5. January (2)

Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.