[Isthd] Skype for Business (S4B) maintenance – October 15-18

Thursday, October 11, 2018

What is happening? 

The Skype for Business East Campus 2 (EC2) datacentre pool will be updated to the latest version. This patch will also provide better support for the new Mac Skype for Business 2016 client and address a specific issue regarding phone calls from the Mac clients. During this time, we will also be re-balancing the two pools (EC2 and MC), which will involve moving a set of users from EC2 to MC when the maintenance is completed.

When is this happening? 

Monday, October 15 at 10:00 p.m.

  • All EC2 homed users will be failed over to the MC datacentre pool (See impact notes below)

Wednesday, October 17 and Thursday, October 18 from 8:30 a.m. to 4:30 p.m.

  • All EC2 servers will be patched and rebooted multiple times. No user impact expected

Thursday, October 18 at 10:00 p.m.

  • All existing EC2 users will be failed back to the existing EC2 pool (See impact notes below)
  • ~1000 accounts will be moved from EC2 to MC to re-balance our pools

What is the impact to Skype for Business users? 

When pool failover is initiated:

  • All EC2 homed users will be signed out and signed into the MC pool in a resiliency mode, until the pool failover is completed

  • All conversations will be unavailable
  • Active direct phone calls may still remain active
  • Any active conferences will be disconnected, but when the failover is completed you can rejoin
  • After 10:00 p.m. on October 15 and 18, full functionality is expected to return within 15-20 minutes

Questions or concerns? 

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

  1. 2019 (33)
    1. November (2)
    2. October (2)
    3. September (5)
    4. August (5)
    5. July (3)
    6. June (1)
    7. May (2)
    8. April (6)
    9. March (2)
    10. February (3)
    11. January (2)
  2. 2018 (49)
    1. December (1)
    2. November (4)
    3. October (3)
    4. September (4)
    5. August (1)
    6. July (6)
    7. June (10)
    8. May (4)
    9. April (5)
    10. March (4)
    11. February (3)
    12. January (4)
  3. 2017 (62)
    1. December (2)
    2. November (7)
    3. October (11)
    4. September (2)
    5. August (3)
    6. July (3)
    7. June (6)
    8. May (9)
    9. April (5)
    10. March (3)
    11. February (5)
    12. January (6)
  4. 2016 (77)
  5. 2015 (45)
  6. 2014 (27)
  7. 2013 (12)

Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.