Request Tracker (RT) moving to ADFS authentication - August 11

Friday, August 6, 2021

What is happening? 

  • Request Tracker (RT) will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus. 
  • Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.

When is this happening?  Wednesday, August 11.

What do users need to do? When logging into RT:

  • On the Sign in page, enter your username@uwaterloo.ca and click Next. 
  • If prompted to choose an account, choose ‘Work or school account’. 
  • Enter your WatIAM password. 
  • You will also receive a two-factor authentication (2FA) prompt.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

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