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Maintaining our websites

While each Arts department is responsible for maintaining their own website, there is plenty of support available from three key areas: Arts Communications, Arts Computing Office, and Web Resources. Here is a breakdown of support offered.

Arts Communications - website content support


Wendy Philpott,
Communications Manager Tel. ext. 38530

Megan Hood, Communications and Graduate Recruitment Officer Tel. ext. 37958

Examples of support offered

  • Quality assurance (QA) review and best-practice recommendations, including effective writing-for-the-web, accessibility, menu organization, page layout, heading styles, descriptive titles and links, use of right column space
  • Social media icon and promotional item design
  • Newsletter template creation, such as for alumni newsletters
  • Image/photo sourcing, resizing, editing/design
  • Uploading and managing videos on Arts YouTube channel
  • Google Analytics set-up and support
  • New functionality requests – will be forwarded to WCMS developers
  • Access granted to new site users/editors
  • Training recommendations and assistance with registration
  • Initiate new website migration or creation requests, such as for academic units, research centre/lab/project, or conference sites
  • Assist in the creation of external websites hosted outside of the WCMS (work with ACO to set up a uwaterloo domain)

Arts Computing Office - website technical support


Arts Computing Helpdesk - co-op student team, Tel. ext. 33190

Examples of support offered
  • Technical or functionality guidance and questions, such as:
    • How do I set-up URL redirects?
    • How can I fix persistent formatting problems?
    • How do I change the banner slide show speed?
    • How can I rearrange the menu items?
    • How do I archive or delete pages?
  • PDF accessibility assistance
  • Web form creation
  • Image resizing (important for homepage banner slides)
  • One-on-one training refresher

Waterloo Web Resources - WCMS support

The Web Resources website is a central support hub for all web maintainers at Waterloo. As the name suggests, there are many resources and links on this site to help us all keep our sites, fresh, accurate and accessible. Here are just a few: