Contact & Hours

Front desk assistant handing male student headphones over a desk.

COVID-19 Update 

Please note that our main office is currently closed until further notice; however, our email and phone are monitored daily. We will do our best to return your inquiry within 24 – 48 hours.  

On statutory federal and provincial holidays, all campus offices and services close accordingly. 

Do you have a question, comment, or concern? Please contact us and we'll get back to you as soon as possible. 

Waterloo Residences Facebook Messenger

Monday - Friday, 8:30 a.m. - 4:30 p.m.

Our housing office has moved! We are no longer located in the Student Life Center. Our new housing office will open January, 2022 in Ron Eydt Village. 

Facebook Messenger:

Phone: 519-888-4567, ext. 42679



IT Support & ResNet

Phone: 519-888-4567, ext. 44357
Live chat: Click to start a new live chat session 


Front Desk Contacts


Village 1 (closed for spring term)

519-888-4567, ext. 84086
24 hours a day, 7 days a week


Ron Eydt Village (closed for spring term)

519-888-4567, ext. 84448     

24 hours a day, 7 days a week


Mackenzie King Village (closed for spring term)

519-888-4567, ext. 36900
Daily, 8 am - 12 midnight

UW Place 

519-888-4567, ext. 84040
24 hours a day, 7 days a week

Location of CMH front desk


Claudette Millar Hall

519-888-4567, ext. 84040
24 hours a day, 7 days a week

Location of CMH front desk


Columbia Lake Village

519-888-4567, ext. 33837
Daily, 8 am - 12 midnight Location of CLV front desk

Minota Hagey | Velocity Residence

There is no office or front desk at Minota Hagey. Any questions or concerns should be directed to the Claudette Millar Hall front desk.


Personal crisis help

If you are in need of support, please visit our Student Wellness page for detailed information of resources available in residence, on and off campus.  

If you require urgent support, please contact Counselling Services.