Information for

UW MATES peer support

MATES logo

Mission statement

MATES (Mentor Assistance Through Education and Support) is a counselling-based, one-to-one peer support program offered by the Federation of Students (FEDs) and Counselling Services. MATES provides services to students who are experiencing social difficulties, mental health challenges, and transitional challenges adapting to university life or different cultures.

Our services

MATES volunteers go through an intensive selection process and receive extensive training in mentorship by Clinical Psychologists from Counselling Services. MATES volunteers are trained in the following areas:

  • academic issues
  • social and relationship difficulties
  • mental health challenges
  • transitional challenges to university life
  • challenges in adapting to culture

The MATES program is under professional supervision by Clinical Psychologists and management staff from Counselling Services, assuring our clients and volunteers of their safety and confidentiality.

We offer both appointment and drop-in sessions. Students can set up an appointment with a MATES Peer Supporter by contacting us at our email address or by walking into Counselling Services for our drop-in hours to receive immediate support.

Drop-in/Appointment Hours

Needles Hall, 2nd Floor: 

Monday - Friday: 11:30 am - 2:30 pm

Wednesday - Thursday: 4:00 pm - 7:00 pm

Engineering 2, Undergraduate Office:

Monday - Friday: 11:30 am - 1:30 pm


MATES services are available to all University of Waterloo students. If you are struggling or experiencing challenges that relate to your personal well-being, please contact us via email ( or drop-in to our MATES office in Counselling Services. If you have any questions regarding appointments or services, please do not hesitate to send us an email! No problem is too small – our services are here for you.

Twitter: @UWMates
Office location: Counselling Services in Needles Hall Addition, 2nd floor. Mental Health Office in Health Services, 2nd Floor.

MATES volunteers will be available at both offices during appointment and drop-in hours.

Support after hours

UW MATES cannot provide peer support through email. Please utilize our drop-in hours Monday-Friday (10:30 a.m. – 3:30 p.m.) in Counselling Services Needles Hall North, 2nd floor for immediate support.

If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7. 

Here 24/7: 1-844-437-3247 
TTY: 1-877-688-5501
Good2Talk: 1-866-925-5454

In the event of an emergency or crisis off campus call 911. In the event of an emergency or crisis on campus call UW Police Services 519-888-4567 ext. 22222.

Request an appointment

Please use the form on the MATES website if are a student wishing to make an appointment with a MATES volunteer or if you are looking for more information regarding the program.

When you contact us, your inquiry will be processed with confidentiality and professionalism.