Cancellations and late arrivals


If you need to cancel or change your appointment for any reason, 24 hours notice must be given. For psychiatrist appointments, 48 hours notice must be given. If you do not give notice and do not come for your appointment, you may be subject to a missed appointment charge.

Arriving late

Arriving late for your appointment could result in:

  • having to reschedule your doctor's appointment
  • a missed appointment charge
  • longer waiting times for yourself and others

To cancel or report a late appointment, please call 519-888-4096 or drop in at Health Services.