Campus Wellness – Changes in Service Notice

Monday, July 6, 2020

At this time Campus Wellness (Counselling Services and Health Services) remains open with shortened hours and alternative processes in place in response to the ever changing COVID-19 situation. In consultations with Public Health and medical experts we will be moving toward with the following new measures as of Tuesday, March 17, 2020. To book an appointment with Counselling Services please call, 519-888-4567 ext. 42655 and to book an appointment with Health Services please call, 519-888-4096. *If you’re out of the province, please seek health care where you are. If you’ve been receiving care from us and are having difficulty finding care in another province, please contact us to discuss your options and next steps.

Health Services

Please note, as a precaution and to protect our staff, physicians and students, we requrie all clients to mask when entering the Health Services building. Wearing a mask helps to reduce the spread and risk for all. Thank you for your help in stopping the spread.

  • Appointments:
    • All urgent primary care medical appointments will be addressed via phone if possible.
    • All non-essential appointments will be re-scheduled until further notice. Please note, you may be contacted by Health Services in regard to rescheduling your upcoming appointment. 
    • We ask that you call ahead to book any appointment. No appointments will be scheduled in-person. All individuals will be given an appointment time and asked to come back for in person care if deemed necessary by the clinician during the telephone appointment.
    • All visitors not seeking medical attention are asked to not enter the building.
    • If you are unable to wait for an appointment, recommendation: seek emergency medical care.
    • Sports medicine appointments will continue and arranged through Waterloo Sports Medicine clinic.
    • Follow up appointments with Psychiatrists will continue as planned unless advised otherwise.
    • LifeLabs location in Health Services are open on Tuesday (9:00 a.m. to 4:00 p.m.) Wednesday (8:30 a.m. to 3:30 p.m.) and Thursday (9:00 a.m. to 4:00 p.m.)
  • Prescription Renewal:
    • We recommend that all prescription renewals are submitted virtually.
  • Hours:
    • Monday—Friday 8:30 a.m. to 4:30 p.m. (no evening hours).

Counselling Services

  • Appointments:
    • We are currently providing services by phone and video.
    • All booked appointments will be moved to phone appointments. Please note that Counselling Services will contact you with directions for how to call in for your phone appointment.
  • Hours:
    • Monday—Friday 8:30 a.m. to 4:30 p.m. (no evening hours).

If you think you have COVID-19 symptoms, use the COVID-19 self-assessment tool to help determine when and how to seek further care.

If you experience a medical emergency or mental health crisis, please refer to the following emergency services and contacts:

General emergency contacts

  • UW Police 519-888-4567 ext 22222
  • or 9-1-1

Hospital information

Off-campus walk-in clinics

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