General information


Due to unforeseen circumstances, menus may need to be modified. Catering & Event Services will, in all instances, substitute a comparable or greater quality product that is consistent with the menu.  Supporting the local economy is important to  Catering & Event Services and we strive to purchase products locally when it is available.  Special dietary, child and vegetarian alternatives are also available.  Catering & Event Services is also pleased to customize any menu offerings, should you prefer something that is not listed in our brochure.

Pricing, Taxes & Gratuity

Prices listed in our brochure are subject to change.  Minimum sales apply to all orders.  All prices apply to events held in Federation Hall at the University of Waterloo and additional fees may apply for all external events.  Catering on weekends and/or statutory holidays may incur additional labour charges.  All prices are subject to HST.  All food and beverages are subject to a 15% gratuity for full service events.

Payment & Guaranteed Numbers

For full-service Catering, a non-refundable deposit of $500 is required upon confirmation of the event.  A guaranteed number of guests is required 10 business days prior to the event, after which a cancellation fee will be charged if the event is cancelled.  If numbers increase after this time additional charges may be incurred.   Catering & Event Services will set up and prepare 5% above the guaranteed number of guests.  If numbers increase, the final invoice will be adjusted to reflect the guaranteed number of guests or the actual numbers of meals served, whichever is greater.  If actual numbers decrease, the final invoice will reflect the guaranteed numbers.  An invoice will be issued after the event for the remaining balance.  External events require a 90% payment of the total billing, 10 business days prior to the event, payable by certified cheque.

Surplus Food

Catering & Event Services will set up and prepare 5% above the guaranteed number of guests to ensure every guest is offered the full variety of food on our buffets.   Catering & Event Services clients pay for their guests to enjoy the full variety of offerings but any surplus food will be managed by our staff.  For health and safety reasons, surplus food is not permitted to leave the specified catering location except by the permission of  Catering & Event Services employees.

Drop-Off Catering

All drop-off catering includes compostable tableware and linen tablecloths.  China tableware is available upon request for a nominal charge.   Catering & Event Services will deliver 15 minutes prior to the event starting time.  To ensure that your order is secure, we recommend that someone be present to accept delivery.   Catering & Event Services is not responsible for unattended events after delivery.  Subsequent pick-up of equipment after the initial attempt will have an additional pick-up charge.  All deliveries are for immediate consumption only and we assume no responsibility for handling after the delivery due to health regulations.

For drop-off catering, deposits are not normally requested but may be in certain cases.  A 15% maximum reduction in quantity is allowed within 4 business days and increases are subject to availability.  Cancellations made within 2 business days before the event will be charged the full amount of the total invoice.  Cancellations made within 4 business days before the event will be charged 25% of the total invoice.

Orders that are received with less than 3 days notice will be charged a $50.00 administration fee.


As part of our sustainability and environment initiatives, we use eco-friendly disposable tableware and compostable cutlery.  Our Chefs strive to purchase food locally through our vendors when it is available and have created menus to reflect our local food offerings.