Online ordering - Ordering Guidelines

For online ordering, please call the catering office to activate your account, or click here to get started.

This site will only process orders that are received with a minimum of 4 business days prior to event date and only available for University of Waterloo clients.

** If you are hosting an event in Federation Hall, need bar services or require a full service event, please email or phone us to discuss your event. **

***   All events that are ordered on-line will receive a 5% discount ***

Catering ordered through this site will be delivered to your location and include setup with linen tablecloth, serving utensils, eco-friendly plates, napkins, cutlery and cleanup after your event.

Leftover food will be managed by our qualified staff to ensure proper food handling and safety.

No delivery fee will apply to orders over $100.00 and delivered on campus. Orders below $100.00 are subject to a $14.00 delivery charge. Hot food items will be charged a $22.00 delivery fee.  A delivery fee will apply to orders delivered off-campus. Saturday and Sunday deliveries require minimum sales.

Once an order is submitted, any changes must be requested by contacting Catering & Event Services directly at ext. 84700 or email catering@uwaterloo.ca

Should it be necessary to cancel your order, please call the Catering and Event Services Office at ext. 84700 as soon as possible.  Cancellations made within 2 business days before the event will be charged the full amount of the total invoice. 

Sustainability:  As part of our sustainability and environment initiatives, we use eco-friendly disposable tableware and compostable cutlery & napkins. Our Chefs strive to purchase food locally through our vendors when it is available and have created menus to reflect our local food offerings.  We serve locally roasted, organic Fair trade coffee & tea.  We have removed all plastic straws from our service.

Menu: Supporting the local economy is important to Catering & Event Services and we strive to purchase products locally when it is available.  Due to unforeseen circumstances, menus may need to be modified. Catering & Event Services will, in all instances, substitute a comparable or greater quality product that is consistent with the menu. 

Food Allergy Disclaimer and Dietary Restrictions: Catering and Event Services does not have gluten-free or allergen-free kitchens and serving lines, we take every precaution to check ingredient information and to ensure that cross contamination of ingredients does not occur. Ingredients and nutritional content may vary. Because manufacturers may change their product formulation or consistency without our knowledge and product availability may fluctuate, we cannot completely guarantee products are gluten or allergen free. It is the responsibility of the customer with food allergies or other specified nutrition concerns to make the final judgement on whether or not to question the ingredients of a food item or to choose to eat the foods selected. Guests are encouraged to consider information provided, to their own satisfaction, in light of their own individual needs and requirements.

Guaranteed Numbers:

When booking your event you will be asked to give an estimated number of guests you are expecting.  A final guarantee number of guests is required 4 business days prior to your event.

Terms & Conditions:

You are responsible for having the door open to the room 15 minutes prior to your delivery time as well as providing the necessary tables for the food and beverages.

Catering & Event Services will deliver 15 minutes prior to the event starting time.  To ensure that your order is secure, we recommend that someone be present to accept delivery. Catering & Event Services is not responsible for unattended events after delivery. 

Subsequent pick-up of equipment after the initial attempt will have an additional pick-up charge. 

All deliveries are for immediate consumption only and we assume no responsibility for handling after the delivery due to health regulations.

Invoicing - University of Waterloo:  All university clients must provide the department accounting code at the time of booking. No taxes will be charged. The account number that is given will automatically be charged. Changes to the account number after this time will have to be changed with the Finance department directly.

 

* ** For events held in Federation Hall, full-service events or those requiring bar services please contact the Catering & Event Services office directly at ext. 84700 or catering@uwaterloo.ca