FAQs (Frequently Asked Questions)
Do you have a recommended computer specification for Undergraduate students enrolled in your program?
Yes, we do have a document that lays out our recommended computer hardware (PDF) for students in civil, environmental, and geological engineering programs.
Do I need to CC my supervisor for tickets?
Supervisors are required to be CC'd in tickets if you are requesting resources (files, software, and etc.) or purchasing IT-related equipment (computers, monitors, and etc).
Where do I rent computer peripherals and multimedia equipment?
Computer peripherals such as mouse and keyboard can be loaned out from the contact us.
Multimedia equipment can be borrowed to assist with teaching, research, and special events. Please contact the Information and Systems Technology (IST) service desk (CHIP) for multimedia equipment loans.
How is my computer supported by Civil and Environmental Engineering CEE?
If your computer managed by CEE, you will be put on our network with the ability to have software and updates pushed onto your computer through us. You will have all the necessities such as printers and setups all installed onto your computer but there will be no administrative privileges.
An unmanaged computer allows for full administrative privileges on the computer. You cannot receive any software help from CEE except for us wiping your entire operating system if needed. Just hardware support is given based on warranty. Limited support is provided for software.
My personally owned computer has a complicated issue, can the CEE IT staff help me out?
We can offer help connecting to our services, but not hardware support. We provide support to department owned equipment, but you can contact IST for help.
My laptop/mobile device can't connect to the wireless network (Eduroam), what should I do?
Make sure you are logging in by using email@example.com, followed by your Quest/WatIAM password. If you still can't connect, try following IST's eduroam page.
I keep getting an É instead of a, how can I fix this?
Simply press Ctrl and Shift at the same time.
How can I receive my UWaterloo e-mails to my personal e-mail (Gmail, Outlook, etc.)?
Log on to WatIAM using your Nexus credentials, go to User Profile, followed by typing your personal e-mail into E-mail forward (delivery mailbox).
How to fax or securely print?
If you wish to fax or print securely, you may find instructions on how to do so on the printing page.
Phishing e-mails and malware
E-mails that come from an unknown source accompanied with hyperlinks or urgent requests for action are often signs of a phishing e-mail which are used in an attempt to obtain sensitive information on the user. If in the case that you feel that your computer has been compromised, run the built-in virus scanner on your computer. It also helps to install another anti-virus scanner in case the built-in scanner doesn't find anything.
What should I do if I am not able to connect to Virtual Private Network (VPN)?
Install the University of Waterloo VPN client (Cisco AnyConnect Secure Mobility Client). After installation run the application, enter cn-vpn.uwaterloo.ca and click connect. Then sign in using your WatIAM credentials. If you are still experiencing problems try connecting to the "UW-General-Campus" group as opposed to the "UW-Campus" group.
What should I do if I am not able to connect to a desktop remotely?
First, confirm that you are connected to the University of Waterloo VPN client. For information about installing and set up instructions for the Microsoft remote desktop client, visit Microsoft's webpage on remote desktop clients. Make sure that the PC name is the hostname.uwaterloo.ca, and when logging on to a machine include the domain in the username field as shown e.g. NEXUS\username.
If you have any questions look at the Remote Desktop frequently asked questions page, please.
How do I obtain a license key for Rhino3D?
In order to obtain a personal license key for McNeel's Rhino3D for undergraduate use, you will need to purchase one at the wstore.
Once you obtain the license key, it can be applied during the installation.