My personally owned computer has a complicated issue, can the Civil & Environmental Engineering (CEE) IT staff help me out?
No. The CEE IT staff can only help out with computers owned by the university, but you can contact Information Systems & Technologies (IST) for help.
My laptop/mobile device can't connect to the wireless network (Eduroam), what should i do?
Make sure you are logging in by using firstname.lastname@example.org, followed by your Quest/WatIAM password. If you still can't connect, try following IST's eduroam page.
I keep getting an É instead of a ?, how can i fix this?
Simply press Ctrl and Shift at the same time.
How can I receive my uwaterloo e-mails to my personal e-mail (gmail, outlook, etc.)?
Log on to WatIAM using your Nexus credentials, go to User Profile, followed by typing your personal e-mail into E-mail forward (delivery mailbox).
Where do I rent computer peripherals and multimedia equipment?
How is my computer supported by CEE?
If you choose to have your computer managed by CEE, you will be put on our network with the ability to have software and updates pushed onto your computer through us. You will have all the necessities such as printers and setups all installed onto your computer but there will be no admin privileges.
An unmanaged computer allows for full admin privileges on the computer. You cannot receive any software help from CEE except for us wiping your entire operating system if needed. Just hardware support is given based off warranty. It will almost be entirely your responsibility to deal with any software or updates.
How to fax or securely print?
If you wish to fax or print securely, you may find instructions on how to do so here.
Phishing e-mails and malware
E-mails that come from an unknown source accompanied with hyperlinks or urgent requests for action are often signs of a phishing e-mail which are used in attempt to obtain sensitive information on the user. If in the case that you feel that your computer has been compromised, run the built in virus scanner on your computer. It also helps to install another anti virus scanner in case the built in scanner doesn't find anything.
Not able to connect to the Virtual Private Network (VPN) client
Install the University of Waterloo Virtual Private Network (VPN) client (Cisco AnyConnect Secure Mobility Client). After installation run the application, enter cn-vpn.uwaterloo.ca and click connect. Then sign in using your WatIAM credentials. If you are still experiencing problems try connecting to 'UW-General-Campus' group as opposed to 'UW-Campus' group.
Not able to connect with a desktop remotely
First confirm that you are connected to the University of Waterloo Virtual Private Network (VPN) client. For information about installing and set up instructions for the Microsoft Remote Desktop client, visit Microsoft's webpage on remote desktop clients. Make sure that the PC name is the hostname.uwaterloo.ca, and when logging on to a machine include the domain in the username field as shown e.g. NEXUS\username.
For Remote Desktop Frequently Asked Questions, please see: https://uwat.ca/ZoX