My personally owned computer has a complicated issue, can the Civil & Environmental Engineering (CEE) IT staff help me out?
No. The CEE IT staff can only help out with computers owned by the university, but you can contact Information Systems & Technologies (IST) for help.
My laptop/mobile device can't connect to the wireless network (Eduroam), what should i do?
Make sure you are logging in by using firstname.lastname@example.org, followed by your Quest/WatIAM password. If you still can't connect, try following IST's eduroam page.
I keep getting an É instead of a ?, how can i fix this?
Simply press Ctrl and Shift at the same time.
How can I receive my uwaterloo e-mails to my personal e-mail (gmail, outlook, etc.)?
Log on to WatIAM using your Nexus credentials, go to User Profile, followed by typing your personal e-mail into E-mail forward (delivery mailbox).
Where do I rent computer peripherals and multimedia equipment?
Computer peripherals such as mouse and keyboard can be rented out from the CEE Information Technology staff office.
Multimedia equipment can be borrowed to assist with teaching, research and special events. Please contact IST Service Desk (CHIP) for multimedia equipment loans.
How is my computer supported by CEE?
If you choose to have your computer managed by CEE, you will be put on our network with the ability to have software and updates pushed onto your computer through us. You will have all the necessities such as printers and setups all installed onto your computer but there will be no admin privileges.
An unmanaged computer allows for full admin privileges on the computer. You cannot receive any software help from CEE except for us wiping your entire operating system if needed. Just hardware support is given based off warranty. It will almost be entirely your responsibility to deal with any software or updates.