In January 2017, the University of Waterloo launched WaterlooWorks, an employment administration system that replaced JobMine.
Waterloo’s co-operative education program is the largest of its kind in the world, with over 20,000 undergraduate students enrolled in co-op. This requires WaterlooWorks to handle an enormous volume of jobs, applications, interview schedules, along with hundreds of other features.
Co-operative Education is committed to clarity and transparency around the new features in WaterlooWorks as well as disruptions, service outages and system updates.
Check the WaterlooWorks Maintenance/Disruption board for details about any ongoing maintenance or disruptions.
Your feedback is always welcome and can be provided by filling out the survey linked from your WaterlooWorks dashboard or various other feedback mechanisms.
WaterlooWorks News
- WaterlooWorks moving to ADFS authentication on December 16, 2019
- Book Centre for Career Action (CCA) appointments within WaterlooWorks
- Submit forms within WaterlooWorks
- Employment statistics now available
- Data released on the cost of WaterlooWorks
- WaterlooWorks feedback response
WaterlooWorks maintenance/disruption board
Monday, December 16, 2019
7:00 - 12:00 p.m. (ET)
WaterlooWorks will be offline during this time for scheduled maintenance.
If you're experiencing issues or concerns related to WaterlooWorks, please contact your co-op advisor or the WaterlooWorks Help Desk.
Please see below for a history of our previous maintenance sessions and disruptions within WaterlooWorks.
Previous WaterlooWorks maintenance/disruptions
If you have any questions or concerns related to WaterlooWorks, please contact your co-op advisor or the WaterlooWorks Help Desk.
| November 19, 2019 | Scheduled maintenance: WaterlooWorks was offline briefly between 7:00 and 8:00 a.m. (ET) for scheduled maintenance. |
|---|---|
| October 16, 2019 | Scheduled maintenance: WaterlooWorks was offline briefly between 7:00 and 8:00 a.m. (ET) for scheduled maintenance. |
| August 26, 2019 | Scheduled maintenance: WaterlooWorks was offline briefly between 7:00 and 8:30 a.m. (ET) for scheduled maintenance. |
| July 4, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, July 4, 2019 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| May 22, 2019 | Performance delays: Due to increased activity related to the approaching application deadline, some WaterlooWorks servers experienced slower processing time beginning at approximately 10:15 pm last night. Students were able to continue submitting applications throughout the evening and early morning hours, and by 9 am this morning a record number of applications had been submitted. However, given that some students were impacted by the poor performance, the application deadline for all jobs has been extended to 10 am. IST and Orbis are continuing to monitor the situation and make adjustments. We apologize for any inconvenience. |
| May 13, 2019 | Connectivity issues: WaterlooWorks is currently experiencing technical difficulties. Users may expect intermittent delays to the system or trouble logging in. We are working with the vendor and UW IST to resolve the issue as soon as possible. We apologize for the inconvenience. |
| May 3, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, May 3, 2019 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| April 29, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, April 29, 2019 between 7:00 a.m. and 8:30 a.m. (ET) for scheduled maintenance. |
| April 18, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, April 18, 2019 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| April 9, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Tuesday, April 9, 2019 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| March 25, 2019 | Scheduled maintenance: Magnet and Orbis will be performing maintenance to Campus Connect. Beginning Monday, March 25, 2019 at 5:00 p.m. (ET) Campus Connect will be unavailable until further notice. |
| February 28, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, February 28, 2019 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| February 19, 2019 | WaterlooWorks outage: WaterlooWorks experienced an unexpected outage around 2:40 p.m. (EST) this afternoon, lasting for approximately 45 minutes. The system vendor and IST worked to resolve the issue as quickly as possible. WaterlooWorks is back online. There was no impact to system data. The match ran successfully and results are now available. |
| February 4, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, February 4, 2019 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| January 25, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, January 25, 2019 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| January 11, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, January 11, 2019 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| January 9, 2019 | Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, January 9, 2019 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| December 20, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, December 20, 2018 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| December 14, 2018 | Technical difficulties: There was a technical issue this morning with the Ranking tab on the student dashboard. Students have been instructed to scroll to the bottom of the dashboard to access their rankings by way of the Ranking widget. Student rankings have been extended to 12 PM (ET) on December 14, 2018. We apologize for any inconvenience this may have caused. We are working with the vendor to resolve the issue. Thank you for your patience. |
| December 12, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, December 12, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| December 8-9, 2018 | Scheduled maintenance: WaterlooWorks will be offline on Saturday, December 8 for scheduled maintenance. The outage may continue to Sunday, December 9. A notice is posted to the WaterlooWorks login page. Once the system is available, the notice will be removed. |
| November 12, 2018 | System reboot: WaterlooWorks will be offline briefly on Monday, November 12, 2018 between 9:30 a.m. and 9:40 a.m. (ET) for a system reboot. |
| October 29, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on October 29, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| October 2, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Tuesday, October 2, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 28, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, September 28, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 27, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, September 27, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 24, 2018 | Performance slow-downs: On Monday September 24, 2018, between 7:30 PM and 9:00 PM there were some performance slow-downs that were impacting students who were searching for jobs. At 9 PM, additional servers were added to help spread the load on the system and by 9:20 PM this issue was resolved. |
| September 21, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, September 21, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 17, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on September 17, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 12, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on September 12, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| September 4, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on September 4, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| August 28, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Tuesday, August 28, 2018 between 7:00 a.m. and 8:30 a.m. (ET) for scheduled maintenance. |
| August 10, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, August 10, 2018 between 7:00 a.m. and 8:00 a.m. (ET) for scheduled maintenance. |
| August 1, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, August 1, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| July 30, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, July 30, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| June 29, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, June 29, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| June 14, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, June 14, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| June 6, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, June 6, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| May 30, 2018 |
Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, May 30, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance.
Update (May 30, 9:11 a.m.): IST required maintenance for a number of servers, including the server that hosts WaterlooWorks. The maintenance took longer than IST anticipated and as a result, WaterlooWorks was unavailable until 8:25 a.m. Maintenance has been complete and WaterlooWorks is back online. |
| May 28, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, May 28, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| May 17, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, May 17, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| May 15, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Tuesday, May 15, 2018 between 7:00 and 7:30 a.m. (ET) for scheduled maintenance. |
| May 5-6, 2018 | Scheduled maintenance: WaterlooWorks will be offline from Saturday, May 5, 2018 at 6:30 a.m. to Sunday, May 6, 2018 at 5:00 p.m. (ET) for scheduled maintenance. |
| February 28, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Wednesday, February 28, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| February 26, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, February 26, 2018 between 7:00 a.m. and 7:30 a.m. (ET) for scheduled maintenance. |
| February 3, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Saturday, February 3, 2018 between 7:00 a.m. and 7:30 a.m. for scheduled maintenance. |
| February 2, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, February 2, 2018 between 7:00 a.m. and 7:15 a.m. for scheduled maintenance. |
| January 25, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, January 25, 2018 between 7:00 a.m. and 7:30 a.m. for scheduled maintenance. |
| January 15, 2018 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, January 15, 2018 between 7:00 a.m. and 8:00 a.m. for scheduled maintenance. |
| November 21, 2017 | Scheduled maintenance: WaterlooWorks will be briefly offline on Tuesday, November 21, 2017 between 7:00 a.m. and 8:00 a.m. ET for scheduled maintenance. |
| November 6, 2017 | Scheduled maintenance: WaterlooWorks will be briefly offline on Monday, November 6, 2017 between 7:00 a.m. and 8:00 a.m. ET for scheduled maintenance. |
| October 26, 2017 | Scheduled maintenance: WaterlooWorks will be briefly offline on Thursday, October 26, 2017 between 7:00 a.m. and 8:00 a.m. ET for scheduled maintenance. |
| October 20, 2017 | Scheduled maintenance: WaterlooWorks will be offline on Friday October 20 between 7 a.m. and 8 a.m. ET for scheduled maintenance. |
| September 22, 2017 |
WatIAM account issue: Recently, several hundred student email accounts were compromised as a result of a phishing scam. Information Systems & Technology (IST) has been actively resolving issues with individual students since Monday, September 18 and will continue to do so.
Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks were also affected. If your account was compromised, please contact the IST Service Desk to have your account unlocked. Any IST Service Desk can unlock accounts and are located at:
For more information, visit the Information Systems & Technology website. |
| September 19, 2017 | Scheduled maintenance: WaterlooWorks will be offline on Tuesday, September 19, 2017 between 12:00 p.m. and 12:45 p.m. ET for scheduled maintenance. |
| September 7, 2017 | Scheduled maintenance: WaterlooWorks will be offline on Thursday, September 7, 2017 between 12:30 p.m. and 12:45 p.m. ET for scheduled maintenance. |
| July 28, 2017 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, July 28, 2017 between 7:00 a.m. and 8:00 a.m. EST for scheduled maintenance. |
| July 17, 2017 | Scheduled maintenance: WaterlooWorks will be offline briefly on Monday, July 17, 2017 between 7:00 a.m. and 8:00 a.m. for scheduled maintenance. |
| June 22, 2017 | Scheduled maintenance: WaterlooWorks will be offline briefly on Thursday, June 22, 2017 between 7:00 a.m. and 7:30 a.m. for scheduled maintenance. |
| May 26, 2017 | Scheduled maintenance: WaterlooWorks will be offline briefly on Friday, May 26 between 7:00 a.m. and 7:15 a.m. for scheduled maintenance. |
| March 22 and 24, 2017 |
Scheduled outage: WaterlooWorks will be unavailable on Wednesday, March 22 and Friday, March 24 from 9:30 a.m. to 11:00 a.m. This is a preventative measure for the first continuous matches. We are working with the vendor to remove the need to be offline while the match is running and creating work term records.
Students, make sure your rankings are in by 9:00 a.m. the morning of the continuous match. If you’re unsure when rankings are due, check the details on the jobs you have applied to. |
| March 8, 2017 | Scheduled maintenance: System maintenance will occur several times over the next week between 7:15-7:30 am. These are efficiencies to rank match performance and minor enhancements. |
| March 7, 2017 |
Difficulties viewing work term details: Students who have been employed following the match experienced difficulties viewing their upcoming work term details via the blue ‘View Detail’ button, located in the bottom right corner of their dashboard. This button has been removed.
To view your work term details:
Here, you will find information about your upcoming work term. |
| March 6, 2017 | Temporarily unavailable: WaterlooWorks is currently unavailable. This is a preventative measure while the main match is running and Co-operative Education validates the results. Students will receive an email indicating when their match results are available. |
| March 3, 2017 | Scheduled maintenance: WaterlooWorks is expected to be offline on Friday, March 3 between 7:00 am and 7:30 am for scheduled maintenance. |
| January 3 - February 17, 2017 |
System disruptions: WaterlooWorks experienced intermittent outages during the first six weeks of it being "live." With any new system, there are certain issues that can only be discovered when it goes "live" and WaterlooWorks is no exception.
While it has performed well so far (it processed more than 218,000 applications in the first month alone) we have experienced the anticipated hiccups that come with the implementation of new software. A collaborative effort between the WaterlooWorks project team, UWaterloo's Information Systems & Technology department (IST) and Orbis Communications has led to the resolution of each discrepancy that has occurred. Check the WaterlooWorks maintenance/disruption board for details about any ongoing maintenance or disruptions. |
