About the Conflict Management Certificate Program

Conflict Management Certificate Program workshop

Below is a listing of workshops available online during the months of June and July.  We continue to work with trainers and partners and additional workshops may be added.  We are currently listing the August topic as available on-site, but that may change as we await direction from the Government and Public Health.  If you are interested in attending the August workshop please register (no payment information is requested) and we can update you as decisions are made.
Understanding Conflict Foundations   ADDITIONAL JUNE DATE ADDED
Transforming Group Dynamics
Informal Mediational Skills for Pastors and Lay Leaders
Transformative Mediation   NEW ONLINE DELIVERY AND DATES
Dispute Resolution Level 1 and Level 2
Organizational Conflict Approches  (August)

For more information about the delivery, please follow the links for revised dates and times and review our Frequently Asked Questions for additional information about the specifics of our online delivery. 

You may also contact the Program Manager, Susan Baker via email with further questions.


The Conflict Management Certificate Program, at the Institute of Peace and Conflict Studies believes that each person can learn how to deal with conflict in a healthy, effective manner. Stress, anger and broken relationships need not result. Instead, conflict can provide an opportunity to explore new ideas and work more competently/productively with others.

The program is based at Conrad Grebel University College, University of Waterloo, and grows out of the peace and justice tradition of the Mennonite faith.

We work in partnership with practitioners from established organizations, as well as highly respected independent trainers.

Partners include:


The program's expert trainers provide highly interactive workshops that draw on experiential learning models. A variety of approaches to conflict management and mediation are explored. Participants can discover ways of managing conflict that fit their interests and context.

Workshops are open to the public and can be taken for interest only or can fulfil the requirements for one or more certificate streams or work towards educational requirements for formal accreditation with provincial mediation associations.

Some workshops overlap among concentrations. As a result, those workshops can be used towards the completion of each certificate. Workshops can be taken in any order to tailor a program that meets your individual needs and interests.