Organizational Conflict Approaches

Workplace Assessment, Mediation, and Group Facilitation

Facilitators:
Rick Russell
Heather Swartz

Date:
August 21 to 23, 2017

Location:
Conrad Grebel University College
140 Westmount Road N, Waterloo

Cost:
$1,338.05 + HST (includes a copy of the book Conflict Resolution Toolbox book by Gary T. Furlong).  Early bird rate available (register and pay by July 15th)

Register:
Contact Rose Bowden of Agree Incorporated via email or phone at 1-800-524-6967 (toll free) or 905-627-5582.


This workshop targets Human Resource and Labour Relations professionals as well as conflict management professionals looking to include organizational and workplace interventions to their constellation of services. Participants are introduced to workplace mediation as well as a variety of working models and skills for conducting workplace assessment and providing workplace rehabilitation. These include Relationship Capacity Building Workshops GAP Analysis and Circle Processes.

Who should attend?

Human resource specialists and generalists as well as managers and administrators who are responsible for resolving conflict within an organization. This workshop will be of particular interest to family and commercial mediators who are looking to broaden the scope of their work beyond mediation and to include workplace conflict management as a key part of their professional practice.

What will you learn in this workshop?

  • an approach to conflict that is coherent, flexible and responsive to the variety of organizational cultures that you are likely to encounter,
  • effective intake methods and checklists,
  • how the mediation model can be effectively adapted to workplace conflict,
  • how to decide whether to use an internal or external mediator of consultant,
  • how to identify and work with a variety of Social Styles,
  • how to introduce an interest based process into a rights or power-based culture,
  • writing up agreements thoroughly in simple, practical language,
  • what should be included in a consultant's engagement letter,
  • questioning and re-framing skills,
  • what to do about damaged trust within an organization or work team,
  • ethical issues surrounding the use of interest based dispute resolution in organizations,
  • what is involved in workplace assessment and restoration processes, and
  • how to design a sound team capacity building process.

Day 1

  • The simplified stages of mediation and five phase model
  • Conflict Management Skills 1: questioning and information gathering skills
  • A checklist of effective intake questions
  • The Social Styles model of communication
  • Working with other Social Styles
  • The relationship of interests, rights and power as domains of problem solving

Day 2

  • Stages of mediation demonstrated
  • Workplace specific mediation role-plays
  • Conflict Management Skills 2: identifying, framing and reframing issues
  • Memorializing agreements
  • Model engagement letters for mediation and workplace assessment

Day 3

  • Attribution and the dynamics of trust
  • Confidence building measures and procedural trust strategies
  • Ethical issues for the internal and external conflict manager
  • Capacity building workshops and circle processes
  • Workplace assessment and workplace restoration

This workshop is offered in partnership with Agree Incorporated, Dundas, Ontario.