Betty Pries  and/or with Cayla Charles

Dates for Online Option:

June 9, 10, 16 & 17, 2020:  8:30 a.m. to 12:30 p.m.

October 5, 6, 7 & 8, 2020:  8:30 a.m. to 12:30 a.m.

Check out the F.A.Q. for more information about delivery of this course content during Covid 19.

In class workshops will not resume until further notice.

$650.00 + HST  (Check online registration for applicable price discounts)


This highly interactive and educational workshop invites you to consider the building blocks that create conflict and those that assist or detract in conflict's resolution. The workshop includes reflection, conversation, and exercises as conflicts are studied and models for addressing conflicts are considered. Significant time will be given to skill building for effective speaking and effective listening. This foundational workshop is valuable for all individuals; case studies will apply conflict principles to a variety of settings including the workplace, the home and the community.

This is a required course in the Certificate in Conflict Management.

Day 1  (OR Mornings 1 & 2)

  • Introduction
  • Conflict Analysis
  • Systems Theory
  • Managing Incident-Based Disputes
  • Power and Conflict
  • Closing

Day 2 (OR Mornings 3 & 4)

  • Welcome
  • Managing Issue Based Disputes
  • The Gift of Resistance
  • Framing and Re-Framing
  • Skills for Tackling Tough Conversations
  • Closing

Participants arrive with questions such as:

How can I manage conflict "in the moment"?

How do we keep focused on the the problem?

How do we learn to "step back" and motivate others to engage?

How do we manage 'old' conflicts, and uncover underlying issues?

How can we deal effectively with conflict early and constructively to avoid escalation?

How can we move beyond "stuck"?

What is the impact of organizational culture on conflict management styles?

Participants leave with comments such as:

Excellent workshop, energizing content that kept me engaged and thinking.

I was extremely impressed with this workshop. It was an incredibly valuable two days that was filled with relevant, useful and actionable content.

This workshop is valuable for everyone whether you seek the certificate or not. Understanding conflict is a life skill that benefits our entire community.

Perfect blend of knowledge, models and real-life examples. Very effective teaching methods.

Good group dynamic and discussion, with non-judgemental advice and dialogue. A great learning experience on a personal and professional level.