This update is provided for archival purposes only.

Public Health guidance and University of Waterloo operations may have changed. For the most up-to-date information, please visit our COVID-19 frequently asked questions.

Your health and wellness during COVID-19

Thursday, April 23, 2020

This message was originally sent to students by Walter Mittelstaedt, director, Campus Wellness.

My top priority at Campus Wellness is supporting students as we adjust to a new reality during the COVID-19 pandemic. Please know that we are open and here to help. 

  • Campus Wellness is providing physical and mental health supports for all students. 
  • Counselling Services and Health Services are open, Monday to Friday 8:30 a.m. to 4:30 p.m. 
  • Initial appointments will be conducted over the phone. 

Accessing Campus Wellness services 

Health Services' support is available on-site as needed. Initial appointments will be provided via telephone and when deemed necessary, in-person appointments will be scheduled. As well, our Family Clinic and Psychiatry care continue to be provided.

Where possible, we are making services available through alternative formats, for example phone appointments. You can book an appointment with Counselling Services by calling, 519-888-4567 ext. 32655 and you can book an appointment with Health Services by calling, 519-888-4096.

Visit Campus Wellness news for updates to our services.

Supporting mental health

We understand the feelings of uncertainty and need for precautions related to the COVID-19 pandemic can lead us to feel heightened levels of anxiety, stress and isolation. Although things may sometimes feel overwhelming, taking care of your physical and mental health is important. During this unprecedented time, we are committed to supporting the wellness of all students. Here are some other mental health resources available online:

  • If you are feeling distressed, you can access these free counselling services: 
    • Good2Talk (1-866-925-5454) 
    • Here24/7 (1-844-437-3247) 
    • Empower Me (1-844-741-6389) 
    • Kid’s Help Phone (1-800-668-6868) 
  • If you need information about health services or supports related to substance use, mental illness, and gambling go to: 
    • ConnexOntario (1-866-531-2600). Their services are available 24/7, confidential, and free.  
  • If you would like to speak with a peer, WUSA offers peer support and mentoring programs: 
    • MATES is a one-to-one peer support program that provides services to students who are experiencing personal or academic concerns or low-level mental health and wellness difficulties 

We are keeping the Campus Wellness website up to date with information. As always, if you have any questions or health related concerns give us a call.

Please stay safe, healthy and well.