Does every job request require the completion of an online requisition?
Yes, each project starts with an online job requisition.
Why do we need to identify the people included in the approvals of the project?
Understanding who needs to be included in the approval process helps in the planning of project schedules.
Why do we need to identify the goals, measurements, calls to action and audience?
Understanding the strategic intent of a project informs the design approach to ensure it aligns and meets the project goals.
Will project requests go to the designer who has worked on the project before?
Creative Services will ensure that each department will have ongoing contact with a two-person team of a project coordinator and a lead designer. They will be dedicated to managing and overseeing each job, and their familiarity with the department will assure consistent quality control and dependable workflow to meet necessary production timelines and scheduled delivery dates.
How much time does an average project take?
Typically, a print job request takes 2-4 weeks from start to finish but can vary depending on the size and complexity. Video projects usually have longer timelines as the upfront concept and script development as well as planning for shoot times require additional scheduling. If you would like a production schedule contact a project coordinator. Please note industry standard for print and video proofing (rounds of edits) is 3-4.
How will peak times be accommodated?
If project timelines exceed in-house resources, Creative Services will engage freelance experts. Any outside contributors will be managed Creative Services and billed to the requesting department.
Who will manage external vendors (i.e. photographers)?
Creative Services will select, train and brief any external design/video vendors required. Creative Services will provide production oversight and approval of work that will use the University’s name.
Will work be prioritized? Can work from one department be delayed because of a requisition for work from another department?
Peak production times may affect work in Creative Services, but the Creative Services’ goal is to meet negotiated production timelines.
Does Creative Services manage print jobs?
When a project is designed by Creative Services we will ensure quality vendors are selected and manage the print production to maintain high quality work. Creative Services will continue to obtain three competitive quotes when required.
Does the department requesting the work have final approval?
Creative Services will collaborate with the department to ensure that the work meets the strategic goals of the project and is in alignment with the University’s brand guidelines. The requesting department will continue to be responsible for proofreading and final approval of the content of the work.
How is the cost of print materials managed?
Creative Services selects print vendors, provide project quotes and oversees print production to ensure quality print as well as attend any press approvals needed. Invoices from these companies will come to Creative Services and then be sent to the department for payment.
Who pays for stock images?
Creative Services has a preferred vendor with a ready supply of stock images. Stock images are licensed items; therefore, we cannot share them for uses outside of the initial project. Departments desiring stock images from other vendors must pay the relevant usage fees or obtain permission for their use before sending them to Creative Services.
What happens when the scope of a project changes?
There are times when the scope of a project changes due to project goals changing, details/dates change or information is added or deleted over and above the initial plan. Significant changes can impact the delivery date/total cost, but Creative Services will work with the department to accommodate these changes in a timely manner.
Are departments restricted to using specific printers?
Creative Services has worked with Procurement to develop a list of preferred vendors, to accelerate project completion, ensure quality a product and lower outside printing costs. If planning print not through Creative Service please check with Procurement.
Why do some units have to pay for design/video services?
Departments that are a part of the University will no longer be charged for print design or video services. Ancillary units (Housing & Residences, Food Services, Parking, Retail Services and Watcard) and units legally separate from the University will continue to be charged as they are now. See terms of reference.