@article {3819,
	title = {The Role of a Natural Language Conversational Interface in Online Sales: A Case Study},
	journal = {International Journal of Speech Technology},
	volume = {4},
	year = {2001},
	pages = {285--295},
	doi = {10.1023/A\%3A1011316909641},
	author = {Joyce Y. Chai and Jimmy Lin and Wlodek Zadrozny and Yiming Ye and Margo Stys-Budzikowska and Veronika Horvath and Nanda Kambhatla and Catherine G. Wolf}
}
