@inproceedings {4498,
	title = {Detecting Customer Complaint Escalation With Recurrent Neural Networks And Manually-Engineered Features},
	booktitle = {North American Chapter of the Association for Computational Linguistics (NAACL)},
	year = {2019},
	doi = {10.18653/v1/n19-2008},
	author = {Wei Yang and Luchen Tan and Chunwei Lu and Anqi Cui and Han Li and Xi Chen and Kun Xiong and Muzi Wang and Ming Li and Jian Pei and Jimmy Lin}
}
