The MAD Help Desk is closed. All MAD facilities (computer labs, workshop, photo studio, sound studio, darkroom, and film development room) are closed until further notice. You can access a lab computer remotely.

Remote lab access

All ENV undergraduate and graduate students have access to remote lab computers in General Use. Galileo and Geddes labs are reserved as per the schedule below. Magellan is available to all ENV graduate students, and students enrolled in any of the permitted courses. If you have questions or issues, consult the frequently asked questions (FAQ).

A schedule indicating when the lab computers in Galileo and Geddes are booked.Click on the schedule to enlarge. The schedule is colour-coded based on the labs (blue for Galileo and green is for Geddes). Only students of the permitted courses are able to access Galileo and Geddes. Please note that you will not be able to access the lab computers during reserved times for a course you are not enrolled in. If you have difficulty logging on to a lab computer, please consult the FAQ.

Step 1. Install and Connect to the VPN

You must connect to the VPN first before accessing a remote lab computer. If you haven't done so, install Cisco AnyConnect for macOS or Cisco AnyConnect for Windows 10. To connect to the VPN, open Cisco AnyConnect and use the following settings:

  • Server: cn-vpn.uwaterloo.ca
  • Group: UW-General-Campus
  • Username: Your WatIAM Username
  • Password: Your WatIAM Password
  • Second Password:
    • Type "push" for Duo Mobile push.
    • Type "sms" for text codes.
    • Type "phone" to get a phone call.
    • Or touch YubiKey with the cursor in the text box.

Process of connecting to the VPN

Step 2. Connect to a Remote Lab Computer

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FAQ

  1. "Remote Desktop can't connect to the remote computer for one of these reasons" or "We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled." (Error Code: 0x204)
    You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer.
  2. "The connection was denied because the user account is not authorized for remote login."
    You do not have access to the lab computer. All ENV undergraduate and graduate students have access to remote lab computers in General Use. If you are a student in one of the permitted courses and trying to access a lab computer in Galileo or Geddes, you can only do so during your reserved time or when the labs are not reserved for another course (see schedule above). You may also try accessing a lab computer in Magellan.
  3. What software is installed on the remote lab computer?
    Please see the list of software installed on the remote lab computers. The following software are not working via remote desktop: AutoCAD, CloudCompare, CityEngine, Google Earth, and QTReader.
  4. Which courses are permitted to use the remote lab computers in Galileo and Geddes?
    For Winter 2021*:
    • GEOG 181, 187, 209, 271, 281, 318, 320, 368, 381, 387, 420, 471, 481, 487
    • PLAN 203, 281, 341, 353, 381, 387, 481, 487, 669
    • ENVS 278, 469
    * Courses highlighted in bold have reserved synchronous lab times (see schedule above). Outside these reserved times, students in permitted courses have first come first served access to lab computers.
  5. Who can use the remote lab computers in Magellan?
    All ENV graduate students, and students enrolled in any of the permitted courses.
  6. Can I remote into a Mac lab computer?
    No, only Windows remote lab computers are available.
  7. I am experiencing slow and interrupted connections while accessing the remote lab computers from China. What can I do?
    UWaterloo is working with Alibaba to improve network flows in and out of China. Learn more about accessing UWaterloo's learning technologies from China. Once connected to the Alibaba Cloud Enterprise Network, proceed with the steps above starting from connecting to the Cisco AnyConnect VPN.