ProctorU Live+ - FAQs

What is ProctorU?

ProctorU is a service that monitors you while you’re taking your exams online to ensure academic integrity, and to help you be successful. Using this service allows you to take the exam from your home, or other remote location

How does it work?

As you begin your assessment, a trained proctor that will verify your identity, request a scan of your workspace, review the rules of your exam, and allow you to launch the password protected exam.

You will need to have a photo WatCard available to show. If you do not have a WaCard, you may use government or other photo ID. You’ll need to be in a well-lit, quiet area with a clear workspace and no one else can be in the room with you.

If you experience any technical issues during the start-up process, your ProctorU proctor will work with you until the problem is resolved. In extreme cases when you cannot connect due to technical problems, you will be referred back to your course instructor to identify an alternative to the scheduled exam.

Do I have to have special setup to take the exam?

Students must be alone in the room for the duration of the exam. It is the student’s responsibility to notify others that they should not enter the room during the exam.

The desk and immediate exam writing area must be cleared of books, papers, and other items that might compromise the integrity of the exam writing.

Technologies (e.g., phones, tablets internet-connected watches, etc.) must be removed from the space or placed at a distance from the immediate exam-writing space.

Only one monitor will be allowed.

Headsets are not allowed

You will be given the opportunity to test your system in advance of any quizzes, tests or exams that require the use of this software.

What happens while I am taking the test or exam?

You will be monitored and recorded during your exam to make sure that no one has any unfair advantages while testing. Your instructor will be notified of any suspicious activities and will have video evidence of your session.

Basic technical requirements:

You will need a computer with a strong internet connection, a microphone, speakers and a web camera. Laptops work, but you cannot use a tablet, Chromebook or mobile device. You may review all equipment and technology requirements on the Equipment Requirements Help page.

Ensure you have downloaded the ProctorU extension before you begin. See: ProctorU Extension for Chrome or Firefox.

Do you need special accommodations?

If you require special testing accommodations (ie additional time or screen readers), your instructor will have been advised of your needs by Accessibility Services and the proctor will be informed.

Does ProctorU breach my privacy rights?

ProctorU implements a high standard of privacy and security, and the University of Waterloo has reviewed this through a Privacy Impact Assessment of the use of personal information by ProctorU, and a security review of the protections of the data.

The University of Waterloo ensures that processes adhere to all Freedom of Information and Protection of Privacy (FIPPA) guidelines.  As part of this, Waterloo has a contract with ProctorU that limits the use of personal information by ProctorU to the purpose of providing the proctoring service. Please also visit ProctorU’s Privacy Policy page, which also states “ProctorU does not use any student’s personal information for any reason other than the proctoring of online exams.”

Can I take a washroom break?

Brief washroom breaks will be permitted and noted by the proctor for instructor review. However, it is recommended that students take any required breaks prior to the start of the exam.

Normally students will be expected to remain in view of the webcam for the duration of the exam or until they have completed the exam. After returning from a washroom break, students must allow the proctor to perform a new room scan including a re-inspection of the desk, and the immediate exam space through a 360-degree room pan and desk sweep.

Does it negatively interfere with my computer?

ProctorU does not permanently impact your computer in any way. Their technicians are available to provide free basic troubleshooting for common tech issues that can occur during your session, such as a slow connection or a high CPU. It is recommended that you delete the browser extension after each exam is completed.

How is Academic Integrity maintained

Departures from academic integrity are considered entirely unacceptable within the University community.  Depending on the severity of the offence, students who engage in behaviors that compromise the integrity of their exam, whether during the exam or after, will face a sanction ranging from a written warning to a failure in the course to a requirement to withdraw from the University.

The following are some examples of activities that are prohibited during an exam or exam window that constitute a departure from academic integrity:

  1. impersonating another student;
  2. copying from another student;
  3. making information available to another student about the exam questions or possible answers;
  4. communicating with another person during an exam or about an exam during an exam window; or
  5. accessing unauthorized materials, including smart devices, and unauthorized services, including online tutoring services.

Each exam will have an authentication process to ensure that the academic integrity of the exam is maintained.

What happens at the end of the exam?

At the conclusion of the exam, proctors will ensure students have submitted all exam materials and have deleted any duplicates and/or cleared their device’s clipboard.

What if I have questions?

Questions about exam content cannot be answered by the proctor during the exam session and instructors are encouraged to provide guidance in advance to students on how questions will be addressed. If the instructor wishes to take questions from students during the exam, the proctor may relay any exam related questions to instructors in the fashion communicated by the instructor. Otherwise, students are encouraged to document any questions or concerns in the exam space, where possible.

Still have questions or concerns?

Additional test-taker information is provided on the ProctorU Test Taker Information site.

See: What Happens During the Exam Launch Process? [Note – Waterloo does not use challenge questions during log in process.]

ProctorU provides test-taker support. You can open a support ticket, or start a live chat with their support representatives, or call (855) 772-8678.

If you experience issues with LEARN, please send an email to learnhelp@uwaterloo.ca