Finance Operational Modifications due to COVID-19

Thursday, October 22, 2020

Per University guidance dated March 16, 2020 advising all Waterloo employees to work from home due to the COVID-19 pandemic, certain business operations and processes within Finance have been modified.

University of Waterloo Finance has issued the following guidance for its external stakeholders:

Service Area	Service modifications
Student Financial Services	In-person support at our service desk is currently unavailable. Please contact The Centre or email sfs@uwaterloo.ca for assistance. Self-service support is available on the Student Financial Services website, Quest “how do I” pages and via the Centre Chatbot.
Payments & Expense Accounting	Suppliers should continue to email their invoices to apinvoices@uwaterloo.ca Weekly Canadian EFT and foreign payment runs continue to run as scheduled Cheque payment runs are scheduled on a bi-weekly basis Expense reimbursement claims submitted through Concur continue to be processed If you require reimbursement for out-of-pocket University business expenses and are not set up in Concur, please consult with your Faculty/Department Financial Officer. Those not being set up in Concur should submit an electronic Expense Claim Form. The new procedure for submitting expense claim forms has replaced the paper submission process. Please see the detailed, step by step Guidance for Expense Claim Form submission for more information.

Service Area

Service modifications

Student Financial Services

In-person support at our service desk is currently unavailable.

Please contact The Centre or email sfs@uwaterloo.ca for assistance.

Self-service support is available on the Student Financial Services website, Quest “how do I” pages and via the Centre Chatbot.

Payments & Expense Accounting

Suppliers should continue to email their invoices to apinvoices@uwaterloo.ca
Weekly Canadian EFT and foreign payment runs continue to run as scheduled
Cheque payment runs are scheduled on a bi-weekly basis
Expense reimbursement claims submitted through Concur continue to be processed
If you require reimbursement for out-of-pocket University business expenses and are not set up in Concur, please consult with your Faculty/Department Financial Officer. Those not being set up in Concur should submit an electronic Expense Claim Form. The new procedure for submitting expense claim forms has replaced the paper submission process.
- Please see the detailed, step by step Guidance for Expense Claim Form submission for more information.