In-person Finance operations are suspended until further notice. For information about student-related topics, please contact The Centre.  For Faculty or Staff related enquiries,  Finance service modifications are available on the Finance Resources COVID-19 website or you can visit our Contact Us page.

Finance Operational Modifications due to COVID-19

Thursday, October 22, 2020

Per University guidance dated March 16, 2020 advising all Waterloo employees to work from home due to the COVID-19 pandemic, certain business operations and processes within Finance have been modified.

University of Waterloo Finance has issued the following guidance for its external stakeholders:

Service Area Service modifications
Student Financial Services

In-person support at our service desk is currently unavailable.

Please contact The Centre or email for assistance.

Self-service support is available on the Student Financial Services website, Quest “how do I” pages and via the Centre Chatbot.

Payments & Expense Accounting
  • Suppliers should continue to email their invoices to
  • Weekly Canadian EFT and foreign payment runs continue to run as scheduled
  • Cheque payment runs are scheduled on a bi-weekly basis 
  • Expense reimbursement claims submitted through Concur continue to be processed
  • If you require reimbursement for out-of-pocket University business expenses and are not set up in Concur, please consult with your Faculty/Department Financial Officer. Those not being set up in Concur should submit an electronic Expense Claim Form. The new procedure for submitting expense claim forms has replaced the paper submission process. 

Internal stakeholders should continue to monitor the Finance Resources COVID-19 Service Modifications website. 

We will continue providing updates as they become available 

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