In-person Finance operations are suspended until further notice. For information about student-related topics, please contact The Centre.  For Faculty or Staff related enquiries,  Finance service modifications are available on the Finance Resources COVID-19 website or you can visit our Contact Us page.

Refunds

You need to maintain Canadian banking information on Quest to ensure you receive your refunds.

NEW effective Fall 2020: If you are not in Canada and do not have Canadian bank account information to add to Quest, you can contact irefund@uwaterloo.ca with your name and student number to request an international refund for any refundable balance of $1000.00CAD or more. Approved international refunds will be processed after the second month of term.

  • Note that international refunds are sent in Canadian Dollars (CAD) so you may experience a foreign exchange loss or transaction fees from your bank on receipt of the international transfer. 
  • If you do not request a refund at irefund@uwaterloo.ca, we will hold your refund on your student account to be applied to future fees or until you arrive in Canada and can add Canadian bank account information to Quest.

Paying your Tuition?

If you have an account at a bank in Canada, the best way to pay your student fees is by bank payment.  If that isn’t possible, we can also accept a certified cheque, money order, or bank draft from a Canadian bank.

To make an international tuition payment, use one of our approved international payment options. These services are convenient, cheaper than a traditional wire transfer, and post quickly to your student account.  You can also pay in the currency of your choice and get a competitive exchange rate.

Don’t forget to check the date tuition is due to avoid late fees and account holds.