Professor Chilana has disciplinary training in Information Science and Computer Science and has worked on a variety of research projects in HCI. For her dissertation, she invented LemonAid, a novel crowdsourced contextual approach for software applications. She also co-founded AnswerDash, a venture-funded startup company from Washington that is commercializing LemonAid's help approach. She was a recipient of Facebook's PhD Fellowship (one of 5 inaugural winners in 2010) and Canada's Social Sciences and Humanities Research Council (SSHRC) Doctoral Award. She has previously worked at Princeton University as a programmer and has collaborated with researchers at Facebook, Autodesk Research and Washington's School of Medicine.