Justine Giosa (Toscan) has been working in health services research in both academic and applied settings for over 10 years. She has a PhD in Public Health and Health Systems from the University of Waterloo. Her doctoral research developed a model for integrated geriatric care planning in home care. In her role as Manager of Research Operations at Saint Elizabeth Health Care, Justine manages a 40+ project research portfolio spanning the diverse health and social care priority areas of aging in society; dying, death and grief; health and care experiences; and models of care delivery. Justine also has an adjunct appointment at the School of Public Health and Health Systems, University of Waterloo.