Client Service Response Priorities
The following Client Service Response Priorities are defined:
| Individual | Group | Campus | |
|---|---|---|---|
| Value-added services | 1 | 2 | 3 |
| Vital Services | 2 | 4 | 4 |
| Mission Critical Services | 3 | 4 | 5 |
The Client Service Heat Map yields 5 levels of response from the highest: mission-critical service (5) with campus wide impact to a Value-added service affecting only an individual (1).
Note: Severity of problem may be adjusted from the assigned rating in the Service depending on the number of individuals or groups affected.
The full Services Contingency Plan is online.