University of Waterloo

Services for Current graduate students

Accounts (Identity and Access Management)

WATIAM Identity Management

Voice and Data Communication

Audio Conference (Teleconference) Support

Mobile Device Support

Smart Phone Support

Video Conference Support

Wireless Access

Email and Calendar Support

Account and Resource Setup

Email Troubleshooting

Mail Forwarding

Mobile Device Support

Teaching and Learning

Audio-Visual Bookings

Classroom Setup and Maintenance

Group Seminars and tutorials

Learning Management System (LT3)

Printing Support

Student Lab Maintenance and Support

Student Lab Software Installation

Desktop and Laptop Support

Antivirus Deployment

Archival Backups

Hardware Setup and Support

Mobile Device Support

Operating System Patching

Peripheral Support

Printing Support

Purchasing Consultation

Research: Hardware Acquisition

Setup, Maintenance & Moves

Shared Drive Support

Software Acquisition

Tablet and Smartphone Support

Training

Group Seminars and tutorials

One on one consultations

Research Support

Research: Hardware Acquisition