Employer: Communicate with your service team

WaterlooWorks makes it easy to connect with the right person on your service team through the messaging system, available on the dashboard

New messages from your service team will appear on your dashboard as well. 

To send a message, follow these steps.

  1. From the dashboard, click ‘Send A Message’.

How to contact your srevice team through WaterlooWorks

  1. Select the category (and sub category, if applicable) that relates to the reason for your message
  2. Complete the message details and click 'Send' when complete

Quick tips

  • Copy a colleague on the message using the 'CC:' field
  • Typically, you'll receive an email notifying you there's a new message in your WaterlooWorks inbox. Please return to WaterlooWorks to reply to the message

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