Waterloo Residences acknowledges that we live and work on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land promised to the Six Nations that includes ten kilometers on each side of the Grand River.
The Waterloo Residences and Off-Campus Housing Office is committed to providing outstanding customer service.
- Anyone entering the Waterloo Residences and Off-Campus Housing Office will be treated with respect in a friendly and open manner.
- Staff will identify themselves and use their first name in all interactions.
- Prior to ending an interaction with the customer, staff will ask if there are any additional questions or if further assistance is needed.
- If additional questions are beyond our ability to respond appropriately, staff will utilize available resources to ensure an appropriate referral is provided and all questions are effectively answered.