Our pledge

The Waterloo Residences and Off-Campus Housing Office is committed to providing outstanding customer service.

Each member of the office is responsible to help and support the needs of residents and guests in accordance with the terms below:
  1. Anyone entering the Waterloo Residences and Off-Campus Housing Office will be treated with respect in a friendly and open manner.
  2. Staff will identify themselves and use their first name in all interactions.
  3. Prior to ending an interaction with the customer, staff will ask if there are any additional questions or if further assistance is needed.
  4. If additional questions are beyond our ability to respond appropriately, staff will utilize available resources to ensure an appropriate referral is provided and all questions are effectively answered.

Housing and Residences mission statement

To foster meaningful growth and learning opportunities by providing a safe, accessible, clean and supportive home where all students succeed personally and academically.

If you have questions or concerns that you would like to discuss in more detail with us, please contact our office at 519-888-4567 ext. 32679 or housing@uwaterloo.ca.

Who we are