The Waterloo Residences and Off-Campus Housing Office is committed to providing outstanding customer service.
- Anyone entering the Waterloo Residences and Off-Campus Housing Office will be treated with respect in a friendly and open manner.
- Staff will identify themselves and use their first name in all interactions.
- Prior to ending an interaction with the customer, staff will ask if there are any additional questions or if further assistance is needed.
- If additional questions are beyond our ability to respond appropriately, staff will utilize available resources to ensure an appropriate referral is provided and all questions are effectively answered.