Student Housing Administrator

SHA’s work out of the Housing office, and provide support to students with residence or off-campus housing inquiries.

Did you have a great residence experience and want to use your knowledge of on-campus resources to help others?

The Student Housing Administrator is responsible for addressing requests and responding appropriately to inform students of policies and procedures within the department. The incumbent is part of a team that works together to ensure all customers of the Waterloo Residences Office receive outstanding customer service through an empathetic, kind and caring approach.


Duties Include

  • Coordinate an excellent customer experience for students, parents, faculty, and staff through email, telephone, and in person interactions
  • Respond to and/or follow up with any customer inquiries related to on and off-campus housing
  • Assist with projects for the Marketing and Communications Coordinator, Graduate Residence Admissions and Marketing Specialist, Residence Ambassador Team Lead & Occupancy and Data Coordinators
  • Assist with off-campus housing questions and concerns while in the office including conducting lease reviews
  • Other duties as required depending on the working deadlines within the department
  • Attend mandatory training sessions

What we’re looking for

  • A minimum 2A student at the University of Waterloo available starting fall 2018
  • Someone who is able to demonstrate strong customer service and communication skills
  • Someone who has previous knowledge of on-campus residences
  • Someone with excellent time-management and organization skills

The application is now open for spring 2019. Apply here.