Getting Connected

In addition to all campus buildings, wireless is access is available in all residence rooms and common areas. For most devices, getting connected is easy:

  1. Select ‘Eduroam’ from the list of available networks on your device
  2. Use your university of waterloo email address as the username – that’s your userid@edu.uwaterloo.ca
  3. Your password is the same password you use to access all of your university services, like email.
  4. Click ‘Connect’!

For those devices which need additional configuration, we have created connection guides with instructions on how to get connected.

Most game consoles can be connected by being added to our whitelist. To do this, please contact the Residence IT Service Desk.


What doesn’t work or isn’t allowed:

Unfortunately, some devices aren’t don’t have the capability to connect to our network. These devices include:

  • Wireless printers (unless you are using a cloud print service)
  • Chromecasts
  • The first generation Playstation 3
  • Personal wireless routers are not allowed as they degrade the wireless experience for other students. Using your own wireless router is in violation with your residence contract

Recommended Devices:

All Windows 7 and newer laptops, or any Apple Laptops, can connect to our wireless network, however if you are purchasing a new computer for school, we recommend that your purchase one which supports 5GHz networks. On new computers, this would be called ‘802.11ac’. Using our 5GHz network will greatly improve the speed and experience while connected.



Every bed space in Waterloo Residences (Except for CLV-North) is provided with an Ethernet(wired) access port.


Getting Connected

Getting connected to wired internet is as easy as plugging in your computer. If it’s not working, or if you’d like to borrow an Ethernet cable or USB Ethernet adapter, please contact the Residence IT Service Desk



The are no bandwidth caps or usage limits on the amount you can download, however, we recommend that you use the wired connection in your room for bigger downloads.



Most things you would do at home are okay on our network, but the following are some things that could get you into trouble:

  • Uploading, downloading or sharing of any copyrighted materials including, but not limited to movies, music, games and software.
  • Setting up of any server
  • Scanning the network
  • Hacking in any form
  • Sharing of material that could be deemed inappropriate or offensive
  • Setting up your own wireless network



You are expected to take reasonable precautions to ensure your devices are secure and safe for use on the network. Ensuring your computer always has the latest software updates, up-to date virus protection, and a working firewall are essential to staying safe. If you come across anything you are unsure of, have any questions, or need help, please contact the Residence IT Service Desk.

Need help?

IT Service Desk Logo

Monday - Friday,
8:30 a.m. - 8:30 p.m.
12:30 p.m. to 8:30 p.m.

Email: reshelp@uwaterloo.ca
Phone: 519-888-4567, ext. 33538